Team Manager

Our client, a leader within their industry, are looking to recruit an experienced Team Manager.

Overall Responsibility:

Duties

• Ensure the effective running of the shift team

• Manage the event and call handling performance of the shift team to achieve and exceed KPI's

• Responsible for maintaining and improving on the quality of work being delivered by the team

• Ensure full compliance to NSI and other Industry Standards

• Monitor and manage the personal development needs of the team

• Hold one to one meetings to improve motivation and morale

• Help identify, develop and deliver training/coaching of the team

• Assist in the analysis and resolution of selected customer complaints

• Maintain a relevant production of succinct and timely reports for all aspects of shift team's performance across all activities

• Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans

• Ensure Health and Safety standards are followed within the SOC

• Ensure company standards, principles and values are upheld and openly promoted

GENERAL RESPONSIBILITIES

• The post holder is expected to show courtesy and respect towards colleagues, service users and members of the public with whom they come into contact at all times.

• Managing time and prioritising workload effectively

• The post holder is expected to consistently demonstrate a high level of accuracy, attention to detail, and professional attitude

• Staff are expected to demonstrate their commitment to our Monitoring Services by their regular attendance and the completion of tasks allocated to them.

• All duties are carried out in compliance with company Health & Safety Policy,other company policies and statutory requirements.

• We are an equal opportunities employer. The post holder is expected to adhere to company Equal Opportunities Policy throughout the course of employment.

• To ensure the on-going confidence of the public in our staff , all staff must ensure they maintain the high standards of personal accountability required in the role.

ESSENTIAL CRITERIA

Candidates MUST possess

• Minimum 2 years supervisory experience in an operational role
• Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
• Comprehensive IT skills including ability to use all MS Office packages, including excel
• Ability to operate in a professional and confidential manner at all times
• Excellent communication skills, both written and verbal. Able to communicate effectively with all levels of business, internal & external
• Self motivated and able to work on their own initiative
• Strong organisational and time management skills
• Good people development and management skills

to apply for this role please send your CV to [email protected]