Customer Service Representative

Customer Service Representative

Newry

Permanent (Mon - Fri 9am - 5.30pm)

The Client:

Our Client based in Newry, a leading flooring specialist are currently recruiting for a passionate talented and motivated Customer Service Representative to join their team. You will have a proven track record of hitting sales targets and managing customer relationships. As the ideal candidate you will thrive under pressure, have a professional manner, work as part of a team but also use your own initiative.

The Role:

• Monitor sales email inbox ensuring these are dealt with in a timely manner.
• Receiving and processing sales orders on the ERP system
• Verifying orders, including customer's personal information and payment details.
• Dealing effectively and efficiently with customers' requests & queries. i.e., stock availability, delivery times, notification of delays etc.
• Imparting technical and product information to customers including offering alternative product choices.
• Dealing with customer queries and complaints
• Proactive tele sales function within the sales office focusing on individual and team KPI's.
• Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
• Meet and greet in the office and dealing with any trade enquiries.
• Work effectively with other departments.
• General office administrative duties and any other duties that may be assigned.

Essential Skills:

• A minimum of 1 year's relevant experience in Customer Services, using a similar system in a similar industry.
• Working knowledge of the Microsoft Windows and the Office packages.
• Knowledge of sales processes/order process and order fulfilment.
• Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
• Self-motivated and organised.
• Strong telephone communication skills.
• Ability to multi-task and manage time.
• Have the ability and confidence to develop own technical product knowledge.
• Demonstrate strong administrative and communication skills, both written and verbal.
• Be friendly, helpful, with a positive attitude and be a flexible team player.
• Maths and English GCSE grade C and above.

Desirable:

• Working for an importer/distribution company in a similar role.
• Previous experience of using an ERP system.
• Previous experience of working with flooring products or construction products.
• Have full driving license and access to own car.

Benefits:

• 28 Days Holidays (including stats, Christmas & New Year Shutdown).
• Option to join a contributory stakeholder pension scheme after three month's services.
• Private medical insurance after three month's services.
• Mentoring/coaching. Internal health champions
• Cycle to work scheme.
• Free on-site parking.
• Kitchen and catering facilities on site, including complimentary fresh fruit, bread and snacks.
• Wellbeing services provided by an external organisation e.g. counselling.
• Budget and/or working time set aside for employee learning/training/development.
• Subsidised gym memberships.

Hours of work: Mon to Fri 9am - 5pm

Salary: 26K

In Return:

• Option to join a contributory stakeholder pension scheme after three month's service.
• Option to join the company's health benefit scheme after three month's service.
• Workplace Bonus Scheme

Why use Staffline? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Staffline. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please apply with your up-to-date CV by clicking the button.