Client Account Manager

Our client, a leader within their industry, is looking to appoint an experience Account Manager with a proven track record, ideally in a technical support capacity.

The successful candidate will look after a new contract within the Utility Sector.

The role will be based in our offices in Belfast and may require infrequent travel, therefore it is imperative that the applicant can be flexible.

The main duties in this position include the following but not limited to :
● The ability to establish, maintain and develop professional relationships with the client.
● Liaise with the client on a regular basis to ensure service levels consistently meet customer expectations.
● Provide a proactive approach to service delivery, highlighting and offering solutions to where service delivery processes can be improved, managing these processes and implementing
them.
● Ensure regular updates and initiatives are communicated internally and externally.
● To liaise and work in partnership with all team members, team leaders, operational support staff and senior management to resolve issues and complaints and provide closure to all
parties involved.
● To deal with and take ownership of enquiries from the client, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
● The ability to learn and develop on new systems and processes and openness to adapt to regular changes with ease.
● Assist in evaluations and audits of the Services provided when appropriate.
● Being proactive with virtual account planning.
● Maintaining company documentation in accordance with GDPR and company policy.

THE IDEAL CANDIDATE
● A good standard of education to include strong mathematical, analytical and problem solving skills.
● Excellent communication and interpersonal skills both written and oral with the ability to communicate effectively.
● Strong IT skills and proficient in office software, preferably Chrome and Microsoft applications.
● Experience and understanding of project management.
● Ability to plan ahead and share information.
● Management ideally gained in a corporate or Critical National Infrastructure environment.
● Thorough understanding of health and safety protocols and requirements.
● Self motivated with the highest levels of integrity, respectfulness and professionalism.
● UK Driving Licence with use of a vehicle and ability to commute.

DESIRABLE CRITERIA
● Available if required to work evenings & weekends especially at short notice as and when required
● Knowledge of Synergy Synectics, Gallagher, CCTV and Alarm Monitoring Systems and associated technology would be highly advantageous.

To apply for this role please send your CV to [email protected]