Customer Services Administrator

East Belfast Area | Full-Time | Permanent

Staffline Recruitment is currently seeking a Customer Service Administrator for a well-established organisation based in the East Belfast area.

This is an excellent opportunity for an experienced customer service or administration professional to join a busy team supporting customers with orders, enquiries and product-related requests.

The Role

As part of the Customer Service Team, you'll act as a key point of contact for customers, ensuring orders are processed accurately and enquiries are resolved efficiently. You'll work closely with internal teams to deliver a high standard of service and support.

Key Responsibilities

• Managing incoming customer calls and emails
• Processing and coordinating customer orders
• Providing updates on deliveries and order status
• Resolving customer queries in a professional and timely manner
• Maintaining accurate customer records and documentation
• Liaising with internal departments to ensure customer requirements are met
• Supporting the wider team with administrative duties

Essential Criteria

• Previous experience in a customer service, sales support or administration position
• Strong communication skills, both written and verbal
• Excellent attention to detail and organisational skills
• Competent IT skills, including Microsoft Office
• Ability to manage multiple tasks in a fast-paced environment
• Professional and customer-focused approach

What's on Offer

• Full-time permanent position
• Monday to Friday working hours
• Competitive salary and benefits package
• Supportive and collaborative team environment
• Opportunity to develop within a successful organisation

This role would suit someone who enjoys working with customers, has strong administrative skills and takes pride in providing an excellent level of service.

To apply, please submit your CV for immediate consideration.