FPS Operations Manager

FPS Operations Manager
Location: BSO, 2 Franklin Street
Hours: Full-Time (Mon-Fri, 9am-5pm)
Pay Rate: £19.78 per hour

MAIN DUTIES

The jobholder will provide high quality support to the FPS Senior Manager in the daily management of FPS payment and business operations to ensure the delivery of high-quality business/payment services for Family Practitioner Services contractors. He/she will provide support and advice in the operational management of all directly managed business, payment and external customer-facing Web services within Family Practitioner Services. The post-holder will deputise for the relevant senior managers in the FPS business areas and will be central to the effective delivery of a team's business area objectives.

As a key member of the business delivery area you will be required to demonstrate well-developed tactical and operational skills in order to effectively lead teams in the championing of new services. You will be responsible for assisting with the development and implementation of new services, developing proposals to meet the needs of new customers to your service area and will support the embedding of internal and external customer-facing service improvements, working closely with key senior stakeholders in the health and social care arena.

KEY DUTIES / RESPONSIBILITIES

Ensure the development of, and lead on, innovative and effective systems and procedures to ensure that FPS is entirely customer-orientated, providing a centre of excellence for customers.

• Contribute to the operational day to day management of all directly managed business, payment and internal/external customer-facing payment systems within Family Practitioner Services
• Identifies key development areas for FPS based on customer demand, service performance and external benchmarking
• Contribute to the development of strategies, policies and initiatives to sustain the continuous improvement of all services provided by FPS.
• Contributes to the maintenance of quality, productivity, and training standards as defined
• Requirement to provide advice and guidance to patients on queries relating to dental/ophthalmic claims and authorisation of same and entitlements to health service treatments.
• Liaises with HSCB/DOH retained teams on legislative/contractual matters.
• Identify payment functions/services within the HSC organisation that could be handled by Shared Services more efficiently and effectively
• Supports regular data quality checks - monitoring payment/financial/information data accuracy and identifying additional training requirements for both internal and external customers.
• Creates and maintains close working relationships with commissioners to ensure alignment with customer needs and service performance.
• Escalate issues and communications to senior managers of other forums as required.
• Mitigate financial risk by maintaining fit for purpose control environments.
• Lead and/or contribute to FPS projects in conjunction with relevant Team Leaders and FPS Senior Managers.

ESSENTIAL CRITERIA

Why temp with Staffline?

• Competitive hourly rate of £19.78 per hour
• Weekly Pay with enhanced holidays
• Dedicated Consultant Support
• Easy, online timesheets

If you are interested and available for this position, please upload your CV to the link or contact Stephanie Wilson at [email protected]

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.