Call Centre Support | Dublin 3 | Permanent

CALL CENTRE AGENTS | PERMANENT | DUBLIN 3

Our client is seeking experienced call centre agents to join their team in Dublin 3.

This is a permanent, full-time, office-based role, working across 5 days out of 7 from Monday to Sunday on a weekly 40 hour roster with 8 hour shifts 24/7.

Shifts have weekly block shift rotations of 7am - 3pm, 3pm - 11pm and 11pm - 7am.

ON OFFER|

• Base salary of €33k for 40 hour week
• Shift allowance applies to the hours of 11pm - 7am
• Healthcare Insurance
• Death in Service Benefit
• Company pension at 4%
• 20 days Annual Leave with 10 bank holiday days

THE ROLE|

As a Call Centre Agent, you will play a vital role in delivering excellent service across phone, email, and web chat. You will be the first point of contact for incoming communications, handling queries accurately with empathy while supporting the smooth running of the division.

KEY RESPONSIBILITIES|

• Handle high volumes of customer requests, delivering a professional and compliant service.
• Process and update queries accurately within internal systems.
• Respond to queries promptly, consistently meeting KPIs and company standards.
• Monitor and follow up on queries to ensure timely fulfilment and resolve issues efficiently.
• Maintain strong customer relationships.

WHAT WE'RE LOOKING FOR|

• Strong attention to detail with a commitment to high-quality customer service.
• Excellent verbal and written communication skills.
• Previous customer service experience working via phone, email, web chat or call centre experience.
• Ability to work effectively in a fast-paced environment with a calm and professional approach.
• Comfortable using IT systems and learning new software tools (training provided).
• Ability to complete pre-employment assessments and background checks.

INTERESTED?

If you have the qualities outlined above and are ready for your next challenge and join a growing team with career progression, please email your CV through the link to Lisa in the Dublin North Swords Branch.