Shop Manager

Our client, a prestigious clothing store based at Victoria Square, Belfast are currently seeking to recruit a Shop Manager to join their team.

The position is permanent.

Paying an attractive salary of 35k per year plus the following benefits.

• Quarterly bonus opportunity
• Up to 33 days holiday per annum (pro rata'd)
• 2 extra (paid!) days off per year to volunteer in the local community
• 50% discount and a uniform allowance
• BUPA Medical and Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension contribution

PRIMARY OBJECTIVE OF THE JOB

The Shop Manager position is overall responsible for the performance of their shop. This role acts as a Shop Keeper taking ownership and the initiative to drive performance through managing KPI's, including customer experience, developing the team and ensuring the stores presence in the local community.

WHAT YOU'LL BE DOING

Sales and Service Management

• Actively reviews customer feedback and observes the team to ensure that they are making the customers feel welcome and at home in their shop. Is then able to identify and implement changes where needed.
• Drives the team to ensures commercial opportunity's that their shop offers are maximised to increase sales and drive KPI performance
• Understands the importance of capturing customer data, and ensures the team are compiling customer information and identifies marketing opportunities to drive sales and brand awareness

Visual Presentation

• Understands and ensures brand VM standards and layouts are implemented in an appropriate way for the shop and local market.
• Creates a commercial environment in the shop where the management team consistently evaluates the floor layout and Sales trends, and takes appropriate action to ensure the shop floor is responding to commercial opportunity's
• Sets the expectation that Product and Shop standards are excellent, follows this through by regularly reviewing and providing feedback to the team

People Management and development

• Effectively plans staffing and payroll budgets to ensure staff planning is effective so that the right people are in the right places at the right times.
• Ensure the whole management team motivates and inspires the team to achieve KPI performance through ensuring we are providing an amazing customer experience to all of our customers.
• Using the tools provided to help develop the teams' knowledge so they can suggest the right products and outfits for the customers
• Creates business objectives for the shop, that the whole shop team can understand how they can have a positive impact on them
• Sets a positive atmosphere, through ensuring the management team create a positive team atmosphere in the shop which is focused on delivering results and working as a team

Shop Operations

• Reviews the delivery and replenishment operation to ensure that it is effective and commercial.
• Leads stock take and takes responsibility to ensure an accurate reconciliation.
• Ensures that customer queries and complaints are dealt with in a positive manner to ensure that wherever possible our customers leave happy
• Actively seeks and creates opportunities in the local area that could benefit the shop, eg local events
• Ensures that they look at all recruitment opportunities to be able to attract, recruit and retain high calibre team members

Criteria:

Min 1 years experience in a similar role in clothing.

If you are interested in this exciting opportunity then please either send your CV via the link provided or directly to [email protected]

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