ICT Helpdesk Officer

ICT Helpdesk Officer (Antrim & Mossley)
Salary: £18.26 per hour
Location: Antrim & Mossley
Hours: 37 hours per week Monday to Friday 9 AM to 5 PM
Duration: Temporary 2 months

Benefits of the Role:

• Competitive hourly rate of £18.26
• Opportunity to work with a reputable public sector organisation
• Dynamic and rewarding work environment
• Career growth and professional development opportunities

Role Overview:
Our client, a leading Public Sector Organisation, is seeking two ICT Helpdesk Officers one based in Antrim Town and the other based in Mossley however may be required to work in one of the Council's other facilities. The ICT Helpdesk Officer will assist the ICT Support Officer to ensure the effective delivery of the ICT Helpdesk service. The post holder will provide a first line support service to all users of Council ICT services.

Key Responsibilities:

1. Assist the ICT Support Officer in the delivery of an effective ICT Helpdesk Service.
2. To operate the ICT Helpdesk to resolves ICT issues and faults in a timely manner, in line with pre-defined Service Levels.
3. Assist the ICT Support Officer to provide a consistent ICT support service across all Council facilities.
4. Assist the ICT Manager and ICT Support Officer to deliver on key projects, such as PC rollout and software upgrades.
5. Assist the ICT Manager and ICT Support Officer to maintain and develop the Councils local area network, wide area networks, wireless network, VLans and virtualised server environment to ensure their efficiency and integrity is maintained at all times.
6. To research, recommend and implement innovative ICT solutions that meet the specific needs of end users.
7. Provide cover at Council evening Committee and Council meetings to ensure ICT service continuity for Members. A rota will be maintained by the ICT Manager.
8. Provide an ICT On Call service as per rota developed by the ICT Manager. A Standby allowance will be payable.
9. Assist in and facilitate, as and when required, the training of end users who require hardware/software familiarisation.
10. Assist with the administrative duties associates with the ICT Team
11. Support the delivery of Virtual Council Meetings and ensuring Council meets the 2 legislative requirements around live streaming to the public
12. Support other Virtual meetings and Elected ember working groups.
13. Support the complexities around home working
14. Delivering Zoom, Teams and hybrid working practices training to staff and Elected Members.
15. Demonstrate a team approach to achieving the objectives of the Section through full flexibility in relation to tasks undertaken.
16. Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion.
17. Continuously develop personal knowledge and skills to enhance internal and external customer service.
18. Comply with, and ensure that staff comply with, Council's policies and procedures including those relating to Health, Safety and Well-being.
19. Carry out any duties which may be assigned including working in other Sections of the Department and Council.
20. Any other duties as allocated by the ICT Manager including functional responsibilities and special projects.
21. To be available from time to time to carry out duties outside of normal office hours and in addition to basic contracted hours. Such additional hours will be remunerated in line with Council's approved policies at the time.
22. To be available to work flexibly in other services during emergencies.

The above list is indicative and not exhaustive.

Essential Criteria:

A minimum BTEC HNC/HND in a relevant discipline such as Business or Administration AND A minimum of 1 years recent relevant experience providing 1st Line technical Support

OR

2 years recent relevant experience providing ICT support in a multiuser, multisite environment including experience of supporting:

1. a) Server 2012
2. b) Office 365
3. c) SQL 2012
4. d) IP Telephony

Competent in the use of Microsoft Office and Microsoft Windows applications

Excellent knowledge of networking standards

Access to a form of transport for performing duties of the post

• Full current driving licence and access to a suitable form of transport to enable the duties of the post to be carried out in full, or, if a disability prevents driving, access to a suitable form of transport to enable the duties of the post to be carried out in full.
• Available to work after hours, particularly evenings, to facilitate engagements and meetings.

To Apply:
If you meet the essential criteria and are interested in applying for this exciting opportunity, please upload your CV to the link provided.