Parks & Leisure Customer and Administrator Officer

Parks & Leisure Customer & Administration Officer - Public Sector (Antrim)
Salary: £14.84 per hour
Location: Primarily Antrim but required to travel to other locations.

Hours: 37 hours per week
Duration: Temporary/Ongoing

Benefits of the Role:

• Competitive hourly rate of £14.84
• Opportunity to work with a reputable public sector organisation
• Dynamic and rewarding work environment
• Career growth and professional development opportunities
• Comprehensive training and support provided

Role Overview:
Our client, a leading Public Sector Organisation, is seeking a Parks & Leisure Customer & Administration Officer to assist with the overall success of the parks and leisure service by providing effective administration of leisure memberships, booking of facilities and services, as well as being the main point of contact for parks and leisure enquiries.

Key Responsibilities:

Undertake the detailed administrative duties and update of recording systems relating to leisure memberships to include:

• Effectively deal with new membership enquiries
• Assist new members with account and booking set up
• BACS collection services
• Act as first point of contact for payment and direct debit queries
• Process of membership amendments/cancellations

Assist in the implementation and success of a leisure member retention strategy with duties to include:

• New member follow up calls
• Recovery of memberships
• Cancellation feedback calls
• Exit questionnaires.

Where required, provide external sales and promotion of leisure membership for Council leisure centres through sourcing, booking and attending suitable venues for outreach promotional events.

Responsible for the effective use of all parks and leisure management software and payment processing systems relating to the role to ensure the smooth operation of the service in relation to memberships, lessons, seasonal schemes, allotment agreements and facility bookings to include:

• Legend
• BRS for Golf
• Coursepro
• Colony
• ANPR System
• Technogym
• ANBorough App
• CampManager.

Liaise effectively with customers, clubs, organisations, or other relevant groups to assist with booking of parks and leisure facilities which include:

• Grass and 3G pitches
• Sports halls, multi-purpose rooms and meeting rooms
• Birthday parties
• Swimming lessons
• Event spaces
• Allotments
• Slipways
• Caravan parks bookings.

The above list is indicative and not exhaustive.

Collaborate and effectively communicate accurate information and requirements for events / bookings / programmes to the Duty Manager team, caterers, and any other relevant parties ensuring that all changes and updates are shared in a timely manner. Liaise with relevant operations officers on planned and scheduled maintenance tasks.

Responsible for customer relationship management with all bookings and the effective administration and management of customer accounts. Provide technical support to new and existing customers. Issue various customer communications to include emails, letters, updates and allotment offers/warnings/terminations.

Assume the primary point of contact for all parks and leisure enquiries from the general public through telephone, email, and live chat. Assess, prioritise and take ownership of all service requests received, ensuring that customers are communicated with effectively until the service request has been resolved. Ensure that complaints are dealt with in accordance with the Council's complaints system.

Provide administrative support to the parks and leisure team to include collation of driver licence records, minute taking at minutes, completion of public accident forms and arranging meetings to include the booking of rooms and catering. Support the maintenance of an annual calendar of events for the parks section.

Assist in research and preparation of reports, including those of a confidential nature, required for meetings of the Council and its Committees. Provide information from records when required to assist officers with Freedom of Information requests.

Effectively liaise with Council's central finance service on all matters relating to memberships, bookings, and other leisure products, such as refunds, invoicing, debtors etc.

Where required attend meetings and/or working groups, providing relevant information relating to sales, performance and processes. Assist in implementing action plans to contribute to business improvement and achievement of pre-set targets for the service.

Actively participate in the achievement of quality accreditation such as QUEST.

Responsible for all administration, co-ordination and secure storage of data.

Essential Criteria

A minimum of 5 GCSE's (Grades A-C) to include English and Maths or equivalent Consideration may be given to those candidates who do not hold the above academic qualifications but who can demonstrate a minimum of 2 years' relevant experience as below.

Minimum of 1 years' experience in a customer focused environment dealing with internal and external customers.

Minimum of 1 years' administrative experience to include experience of accurate record keeping and filing.

Competent in the use of Windows and Microsoft Office Applications including Word, Outlook and Excel.

Full current driving licence or, if a disability prevents driving, access to a suitable form of transport to enable the duties of the post to be carried out in full.

To be available from time to time to carry out duties outside of normal working pattern and in addition to basic contracted hours. Such additional hours will be remunerated in line with Council's approved policies at that time

To Apply:
If you meet the essential criteria and are interested in applying for this exciting opportunity, please upload your CV to the link provided.