Healthcare Account Specialist

Healthcare Account Specialist - Belfast (2 Positions Available)

Are you passionate about recruitment, account management, and delivering exceptional service? We are seeking two Healthcare Account Specialists to join our dynamic team in Belfast. This is a fantastic opportunity to play a pivotal role in ensuring optimal efficiency and service delivery to our clients in the healthcare sector.

Position: Healthcare Account Specialist (2 Positions Available)
Location: Belfast
Hours: 37.5 hours per week
Salary: £23,000 per annum
Benefits:

• Private healthcare
• Life Assurance
• Pension scheme
• 36 days annual leave (including public holidays)
• Reward & Recognition Scheme

Key Responsibilities:

Recruitment & Onboarding

• Collaborate with clients to fully understand roles, culture, and assignment specifications.
• Source and recruit candidates for various roles, aligning with resourcing KPIs.
• Conduct interviews, skills assessments, and ensure legal and ethical compliance (Eligibility to Work, EAA, AWR, etc.).
• Facilitate client-specific training (manual handling, induction) and manage the onboarding process for candidates.

Client Management

• Work closely with the Key Account Manager to provide tailored service delivery solutions.
• Regularly review service performance with clients, managing manpower planning and proposing service improvements.
• Ensure that service delivery meets or exceeds the client SLA, providing detailed management reports.
• Address client and candidate feedback promptly, ensuring continuous improvement.

Compliance Management

• Ensure all operations adhere to statutory and company policies, including Health and Safety and healthcare frameworks.
• Maintain accurate worker records, update systems, and conduct regular quality audits.

Candidate Support

• Ensure accurate and timely payroll for candidates.
• Offer general guidance on performance and absence management.
• Conduct appraisals and investigations where necessary.

Person Specification:

Essential Skills & Experience

• Minimum of 6 months of professional account management or recruitment experience.
• Strong communication skills, able to liaise effectively with people at all levels.
• Proven stability in past work roles.
• Strong administrative and IT skills.

Desirable Experience

• Experience in conducting disciplinary and grievance meetings.

Qualifications

• GCSEs in English and Maths (Grades A-C) or equivalent.
• Business Admin Level 3 qualification (desirable).

Key Qualities:

• Strong communication skills, both written and verbal.
• Accountability and responsibility for actions.
• Ability to build strong relationships and work under pressure.
• Strong problem-solving abilities.

If you are motivated by a challenging, fast-paced environment and are looking for an opportunity to make a real impact in the healthcare sector, we want to hear from you!

Closing Date: Wednesday 18th September at 4PM.