Healthcare Account Specialist

Healthcare Account Specialist

Are you passionate about recruitment, account management, and delivering exceptional service? We are seeking a Healthcare Account Specialist to join our dynamic team in Derry/Londonderry. This is a fantastic opportunity to play a pivotal role in ensuring optimal efficiency and service delivery to our clients in the healthcare sector.

Position: Healthcare Account Specialist
Location: Derry/Lononderry
Hours: 37.5 hours per week
Salary: £23,000 per annum

Benefits:

• Private healthcare
• Life Assurance
• Pension scheme
• 36 days annual leave (including public holidays)
• Reward & Recognition Scheme

Key Responsibilities:

Recruitment & Onboarding

• Collaborate with clients to fully understand roles, culture, and assignment specifications.
• Source and recruit candidates for various roles, aligning with resourcing KPIs.
• Conduct interviews, skills assessments, and ensure legal and ethical compliance (Eligibility to Work, EAA, AWR, etc.).
• Facilitate client-specific training (manual handling, induction) and manage the onboarding process for candidates.

Client Management

• Work closely with the Key Account Manager to provide tailored service delivery solutions.
• Regularly review service performance with clients, managing manpower planning and proposing service improvements.
• Ensure that service delivery meets or exceeds the client SLA, providing detailed management reports.
• Address client and candidate feedback promptly, ensuring continuous improvement.

Compliance Management

• Ensure all operations adhere to statutory and company policies, including Health and Safety and healthcare frameworks.
• Maintain accurate worker records, update systems, and conduct regular quality audits.

Candidate Support

• Ensure accurate and timely payroll for candidates.
• Offer general guidance on performance and absence management.
• Conduct appraisals and investigations where necessary.

Person Specification:

Essential Skills & Experience

• Minimum of 6 months of professional account management or recruitment experience.
• Strong communication skills, able to liaise effectively with people at all levels.
• Proven stability in past work roles.
• Strong administrative and IT skills.

Desirable Experience

• Experience in conducting disciplinary and grievance meetings.

Qualifications

• GCSEs in English and Maths (Grades A-C) or equivalent.
• Business Admin Level 3 qualification (desirable).

Key Qualities:

• Strong communication skills, both written and verbal.
• Accountability and responsibility for actions.
• Ability to build strong relationships and work under pressure.
• Strong problem-solving abilities.

If you are motivated by a challenging, fast-paced environment and are looking for an opportunity to make a real impact in the healthcare sector, we want to hear from you!