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Control Room Operator

Staffline Recruitment Ireland
Permanent
Call Centre and Customer Service
Lurgan, County Armagh
£11.44 - £12.50 per hour
Startdate: 01/11/2024
Ref: PORENV_1728640591
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Job description

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Wellness programmes

Job description

ARC (Alarm Receiving Centre) Operator

Job Duties

  • Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
  • Answer intercoms and inbound telephone calls professionally, quickly and effectively
  • Effectively use the telephone systems and follow the guidance of the company policy and procedures
  • Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
  • Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly
  • Report any operational difficulties and problems to the supervisor on duty

Skills and Experience:

  • A comprehensive knowledge of the relevant security standards
  • Understanding and working knowledge of CCTV systems and ARC duties
  • The ability to work under pressure, to be self-motivated and able to work independently or as a team member
  • The ability to prepare letters, reports and documents in an accurate and concise manner
  • The ability to communicate diplomatically and effectively, both verbally and in writing
  • Sufficient computer literacy to ensure timely production of documents/reports etc.
  • Sufficient investigative skills to identify the root cause of any problems identified
  • SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team. Applicants must be IT literate and hold a minimum of grade C in English and Maths. Applicants must meet the minimum eligibility requirements for SIA licensing.

Job Types: Full-time, Permanent

Pay: £11.50-£12.50 per hour

Expected hours: 42 per week

Additional pay:

  • Performance bonus

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Referral programme
  • Store discount

Schedule:

  • 12 hour shift
  • Day shift
  • Night shift
  • Overtime
  • Weekend availability

Experience:

  • CCTV: 1 year (preferred)
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