Control Room Operator
Staffline Recruitment Ireland
Permanent
Call Centre and Customer Service
Lurgan, County Armagh
£11.44 - £12.50 per hour
Startdate: 01/11/2024
Ref: PORENV_1728640591
Job description
Our work environment includes:
- Modern office setting
- Growth opportunities
- Wellness programmes
Job description
ARC (Alarm Receiving Centre) Operator
Job Duties
- Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
- Answer intercoms and inbound telephone calls professionally, quickly and effectively
- Effectively use the telephone systems and follow the guidance of the company policy and procedures
- Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
- Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly
- Report any operational difficulties and problems to the supervisor on duty
Skills and Experience:
- A comprehensive knowledge of the relevant security standards
- Understanding and working knowledge of CCTV systems and ARC duties
- The ability to work under pressure, to be self-motivated and able to work independently or as a team member
- The ability to prepare letters, reports and documents in an accurate and concise manner
- The ability to communicate diplomatically and effectively, both verbally and in writing
- Sufficient computer literacy to ensure timely production of documents/reports etc.
- Sufficient investigative skills to identify the root cause of any problems identified
- SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team. Applicants must be IT literate and hold a minimum of grade C in English and Maths. Applicants must meet the minimum eligibility requirements for SIA licensing.
Job Types: Full-time, Permanent
Pay: £11.50-£12.50 per hour
Expected hours: 42 per week
Additional pay:
- Performance bonus
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme
- Store discount
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Experience:
- CCTV: 1 year (preferred)
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