Control Room Operator

Our work environment includes:

• Modern office setting
• Growth opportunities
• Wellness programmes

Job description

ARC (Alarm Receiving Centre) Operator

Job Duties

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
• Answer intercoms and inbound telephone calls professionally, quickly and effectively
• Effectively use the telephone systems and follow the guidance of the company policy and procedures
• Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
• Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly
• Report any operational difficulties and problems to the supervisor on duty

Skills and Experience:

• A comprehensive knowledge of the relevant security standards
• Understanding and working knowledge of CCTV systems and ARC duties
• The ability to work under pressure, to be self-motivated and able to work independently or as a team member
• The ability to prepare letters, reports and documents in an accurate and concise manner
• The ability to communicate diplomatically and effectively, both verbally and in writing
• Sufficient computer literacy to ensure timely production of documents/reports etc.
• Sufficient investigative skills to identify the root cause of any problems identified
• SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team. Applicants must be IT literate and hold a minimum of grade C in English and Maths. Applicants must meet the minimum eligibility requirements for SIA licensing.

Job Types: Full-time, Permanent

Pay: £11.50-£12.50 per hour

Expected hours: 42 per week

Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Referral programme
• Store discount

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

Experience:

• CCTV: 1 year (preferred)