Fulfilment Advisor

Unfortunately, if you do not have Right to Work in Ireland, we will be unable to process your application.

Join Our Festive Fulfilment Team as a Fulfilment Administrator!

As we deck the halls and prepare for the cozy holiday season, our client-one of Ireland's premier furniture retailers-is looking to add a spark to their Fulfilment Team! This is the perfect opportunity for those with a passion for exceptional customer service who are eager to embrace a fresh start and take their career to new heights.

Job Title: Fulfilment Administrator

Job Description:

Step into a dynamic role as a Full-Time Permanent Fulfilment Administrator, where every day offers a new adventure. Reporting to the Fulfilment Manager and located at our Head Office in Dundalk, Ireland, you will play a vital role in delivering outstanding service to our cherished customers across Ireland and the UK. Your skills will shine as you ensure that each customer experience is as warm as the holiday spirit itself.

If you're ready to unwrap a rewarding challenge and elevate your career, we would love to hear from you! Bring your customer service expertise and let's create a festive experience for our customers together.

Key Responsibilities:

• Process orders into the ERP system.
• Schedule deliveries daily in conjunction with our excellent customers.
• Schedule and prioritise daily tasks to meet operating requirements.
• Liaise with the Finance team to ensure customer balances are up to date.
• Respond efficiently and effectively to customer queries via either phone, email or face to face.
• Upsell and cross sell additional products.
• Build a strong working relationship with the Area Sales Manager to ensure efficient handling of customer accounts.
• Liaise with drivers to agree on route plans.
• Liaise with the warehouse team on product queries.
• Promote our exciting products and have knowledge of alternative products where appropriate.
• You may be required to work in other teams from time to time, this will depend on the volume of work.

Functional Competencies (Key Skills and Knowledge):

• Experience in an office administrative role.
• Strong Customer Service Skills.
• Excellent Telephone Manner.
• Excellent Communication Skills.
• Excellent time management skills
• Strong attention to detail.
• Ability to multitask.
• Fluent English speaker.
• Experience in busy working environment.
• Experience working with an Enterprise Resource Planning tool - preferably NetSuite (but not essential)
• Intermediate level of excel.
• Ability to make decisions, fast.
• Ability to work to deadlines.
• Ability to prioritise work.
• Displays exceptional standards in all activities.
• Ability, willingness, and flexibility to contribute to the work of a busy team and take on key projects across the Department as may be assigned from time to time.
• Ability to work independently and report on your own workload in a fast-paced environment.
• Be hardworking, conscientious & self-motivated.

Benefits:

• 10% discount on furniture
• Bike to Work Scheme
• Performance related Bonus Scheme
• Onsite parking
• Health & Wellbeing incentives
• Employee excellence awards

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