Customer Services Administrator

Our Client, A Large Public Sector Organisation based in Limavady require a Customer Service Administrator to join their team.

Role : Customer Service Administrator.

Location : Limavady.

Hours of work : 37 hrs per week

Hourly Rate : 1-12 weeks £11.93 13 weeks £13.02

Main Duties :

• To provide an efficient, professional, comprehensive, customer focused service in relation to internal and external communications with visitors to the Council and to the general public. This will include meeting, greeting and directing visitors, staff and contractors as required.
• To handle all received calls using the Council's voice telephony infrastructure.
• As the first point of contact for users entering the facilities, provide relevant information and answer queries as requested. Deliver a professional high level customer focused service and promote a positive image of the Council at all times.
• Undertake additional cash handling duties including responsibility for the petty cash float. Record monies issued and recoup float.
• Opening and closing of the Council's strong-rooms and responsible to the access and removal of documentation in accordance with Council policy and procedures.
• To liaise with members of the public to allocate times of appointments for the Registration Service using Outlook calendars over four locations.
• To deal effectively and sensitively with complaints at reception, log onto appropriate software and inform the relevant officer.
• Prepare purchase orders, process and code invoices relevant to the service area, in accordance with Council policy and procedures.
• Collate timesheets as required check and code invoices received from recruitment agencies, for approval by the Civic Facilities Manager.
• Process requests for bulky waste collection services, receipt monies and process via Te-Care, in accordance with Council procedures.
• Process requests and be responsible for ordering stationery and consumables for a range of Council facilities in accordance with Council procedures and systems.
• Undertake the full range of clerical and administrative duties as required including filing, photocopying, collating, faxing, using Microsoft Office to prepare and circulate documents, access and use of the internet for research and information purposes.
• To be responsible for room bookings, preparing calendars and liaising with caretaking staff in relation to room set up, catering arrangements and other requirements for meetings.
• To train temporary staff, agency workers and students on work placements as required.

Full Job Description available on request.

Essential Criteria :

• A minimum of 4 GCSEs (Grade A-C) or equivalent, including English Language and be able to demonstrate on the application form, by providing personal and specific examples, a minimum of one year's reception experience. This experience must include all of the following:

1. Operating a switchboard including receiving and transferring calls.
2. Dealing face to face with facility visitors/users and providing customer support services.
3. Responding to customer complaints, incidents and queries in accordance with policies and procedures.
4. Taking room bookings, arranging equipment and catering requirements.
5. Receipting, recording and distribution of mail and deliveries.
6. Handling Cash.

OR

• Alternatively, consideration will be given to applicants who do not possess the required educational qualification outlined above but can demonstrate, by providing personal and specific examples that they have at least two years' reception experience to include the areas outlined at 1-6 above.

AND

• One year's experience of using Microsoft Office applications to include: Word, Excel and Outlook.

If you are interested and meet all Essential Criteria please apply via the link or contact Siobhan Holmes directly on 02825642699 Ext 328