Our client a large public sector organisation requires a Patch Manager based in Antrim.

Role: Patch Manager

Rate of Pay: £16.90ph

Location: Antrim

Hours: 37 hours per week

Duration: 3 Months Initially

Closing Date: 21^st October 2026

Main duties/Responsibilities:

To provide a customer focused housing management service within a designated neighborhood or geographical area.

The main duties of this role can be broadly divided into 2 subcategories; Tenancy Management & Sustainment and Estate Management.

The role requires that all decisions taken should be made in accordance with the Housing Executive's Standing Orders and Board Scheme of Delegations:

TENANCY MANAGEMENT & SUSTAINMENT

• Tenancy termination & management of Housing Executive empty properties (voids).
• Tenancy commencement
• Tenancy management of existing and new tenancies and other tenure types existing within Housing Executive managed estates /
• Secure tenants seeking to transfer to other social
• Succession, assignment, joint tenancy & direct exchange
• Income Collection and rent account management in respect of new, existing and outgoing

ESTATE MANAGEMENT

• Estate
• Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as
• Community involvement, community cohesion and community
• Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch, as

GENERAL DUTIES

• To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the Team Leader, when
• To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing
• To represent the Housing Team as required and provide support and cover for the other project team members as and when
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of
• To comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information
• To direct and signpost managers and officers to the appropriate source for issues outside the remit of this
• To manage performance measures in order to understand and improve the business.
• To record all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary.
• To draft responses to letters and complaints on behalf of the Business Area Manager pertaining to their
• Undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to meet organisational need

Essential Criteria:

• Hold a degree (Level 6*) or equivalent AND have a minimum of 1 year's relevant experience in a customer support environment

OR

• Hold a BTEC Higher Cert/Diploma (Level 5*) qualification in Housing AND have a minimum of 1 year's relevant experience in a customer support environment

OR

• Hold a BTEC Higher Cert/Diploma (Level 5*) or equivalent AND have a minimum of 2 years' relevant experience in a customer support environment

OR

• Can demonstrate equivalent continuing professional development or experiential learning AND have at least 3 years' relevant experience in a customer support environment

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Christine Thompson will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.