Housing Officer

Housing Officer - Northern Ireland Housing Executive (Belfast)

Employer: Northern Ireland Housing Executive
Location: Housing Centre, Belfast
Department: Belfast Regional Management Team - Belfast Housing Solutions
Hours: 39 hours per week (Mon-Fri, 8:30am-5:00pm)
Pay Rate: £14.35 per hour
Contract: Temporary, 5 October - 8 November 2026
Grade: Band 4

Overview

Staffline is recruiting on behalf of the Northern Ireland Housing Executive for a Housing Officer to join the Belfast Housing Solutions team, based at the Housing Centre in Belfast.

This is a key administrative role suited to an organised, motivated and customer-focused individual who can work independently, demonstrate initiative and provide excellent customer service. The successful candidate will support the team with managing customer enquiries, coordinating workloads, maintaining accurate records and ensuring tasks are completed efficiently and within deadlines.

Key Duties:

• Answer incoming calls and manage customer enquiries using the telephony system

• Triage and allocate work using the team's Board application

• Monitor shared inboxes and provide timely written responses to customers

• Draft responses to letters and complaints on behalf of the Business Area Manager

• Make outbound calls to customers to gather information required for assessments

• Set up and maintain databases, ensuring information is accurate and up to date

• Monitor performance measures to support business understanding and improvement

• Record outcomes accurately, ensuring actions are proportionate, lawful, auditable and necessary

• Provide office cover and undertake other relevant administrative duties as required

Essential Criteria:

• Strong written and verbal communication skills

• Intermediate IT proficiency and confidence using administrative systems

• A proactive approach, with the ability to work independently and use initiative

• Excellent organisational skills and attention to detail

• Ability to manage competing priorities and complete tasks accurately and on time

• A compassionate, customer-focused approach

• Commitment to maintaining accurate records and delivering a high standard of service

Additional Requirements:

• Previous relevant experience of 1-5 years preferred

• No formal qualifications required

• Basic AccessNI check required

Apply Now

If you are interested in this opportunity and meet the above criteria, please upload your CV to the link or contact [email protected].

Please note: To be shortlisted for this role, applicants must meet the essential criteria. This role may be filled quickly; however, your CV may be retained on file for consideration for future similar opportunities. Due to the volume of applications received, unsuccessful candidates may not be contacted.

**Successful candidates may need to apply for an AccessNI certificate through Staffline, regardless of whether they already hold a valid certificate. The cost will be between £16 and £32, depending on the level of clearance required.