Operations Support Officer

Belfast | £13.45 p/h | 35 hours per week
Temporary Agency Assignment via Staffline Recruitment

Staffline Recruitment is currently seeking an experienced Operations Support Officer on behalf of a well-established organisation based in Belfast. This is an excellent opportunity to join a professional and supportive team delivering important services to individuals and communities across Northern Ireland.

The Role

As an Operations Support Officer, you will play a key role in supporting the day-to-day delivery of services, ensuring service users receive a professional, efficient and responsive service. Working within a busy office environment, you will provide administrative support, coordinate appointments, manage enquiries and liaise with a range of stakeholders.

Key Responsibilities

• Managing telephone, email and online enquiries.
• Booking and coordinating appointments.
• Sending appointment reminders and relevant documentation.
• Following up on missed appointments.
• Providing information and guidance on available services.
• Maintaining accurate records and ensuring confidentiality at all times.
• General office administration and inbox management.
• Processing payments and invoices where required.
• Supporting projects and service delivery activities.
• Delivering a high standard of customer service.

Essential Criteria

• GCSE English and Maths (or equivalent).
• At least 2 years' experience in an administrative or customer-focused support role.
• Experience handling confidential information.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office applications.
• Ability to work effectively as part of a team and on own initiative.
• Strong attention to detail and accuracy.

Desirable Criteria

• Business Administration qualification.
• Experience using CRM or appointment booking systems.
• Experience processing payments and invoices.
• Experience supporting projects, training or service delivery functions.

Additional Requirements

• Successful candidates will be required to provide satisfactory references.
• A satisfactory Access NI check is required for this position and must be completed prior to commencement of the assignment.
• Applicants must have the right to work in the UK.

What's on Offer?

• Full-time hours, 35 hours per week.
• Opportunity to gain experience within a respected organisation.
• Ongoing support from the Staffline Recruitment team.
• Weekly pay and holiday accrual.

To apply or to find out more, please contact Staffline Recruitment today.

Staffline Recruitment is acting as an employment business in relation to this temporary assignment.