Receptionist Administrator

Belfast City Centre | £13.45 per hour | 30 Hours per Week
Temporary Agency Assignment

Staffline Recruitment is currently recruiting for a Receptionist / Administrator on behalf of a respected charitable organisation based in Belfast. This is an excellent opportunity for an organised and customer-focused individual to join a busy office environment and support the delivery of essential services across Northern Ireland.

Working as part of a professional Business Operations team, the Receptionist / Administrator will be responsible for ensuring the smooth day-to-day running of reception and administrative functions. The successful candidate will be the first point of contact for clients and visitors, delivering a welcoming and efficient service while supporting the wider team with a range of administrative duties.

Key Responsibilities

• Meeting and greeting clients and visitors to the office.
• Managing incoming and outgoing telephone calls, emails and enquiries.
• Processing referrals and booking appointments.
• Responding to client queries and requests for information.
• Taking payments and managing outstanding payments.
• Operating a busy switchboard and directing calls appropriately.
• Managing incoming and outgoing post.
• Maintaining appointment and meeting room booking systems.
• Setting up and sending virtual meeting invitations.
• Providing administrative support for meetings, including minute taking where required.
• Supporting events, workshops and projects with administrative assistance.
• Maintaining accurate client records and databases.
• Assisting with data collation, reporting and quality improvement activities.
• Supporting the wider team with general administrative duties as required.

Essential Criteria

• Minimum of 3 GCSEs (or equivalent), including English and Mathematics.
• Proficient in Microsoft Office applications.
• At least 1 year's experience in a reception and/or administration role.
• Excellent attention to detail and accuracy.
• Experience dealing with members of the public both face-to-face and over the telephone.
• Ability to support and respond appropriately to clients who may be distressed or require additional support.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure in a busy office environment.
• Ability to work both independently and as part of a team.
• Flexibility to provide cover for annual leave and sickness when required.

Desirable Criteria

• Qualification in Business Administration.
• RSA Stage 2 Word Processing (or equivalent).
• Experience using computerised appointment booking systems.
• Experience handling cash and processing payments.

Working Hours

30 hours per week

• Monday: 9.00am - 5.00pm
• Tuesday: 9.00am - 9.00pm
• Wednesday: 9.00am - 5.00pm
• Friday: 9.00am - 5.00pm

Some flexibility may be required to meet the needs of the service.

Additional Requirements

• Successful candidates will be required to provide satisfactory references.
• A satisfactory Access NI check is required for this position and must be completed prior to commencement of the assignment.
• Applicants must have the right to work in the UK.

What's on Offer?

• £13.45 per hour.
• Weekly pay through Staffline Recruitment.
• Holiday accrual.
• Opportunity to gain experience within a well-established organisation.
• Ongoing support from the Staffline Recruitment team.

To apply or find out more about this opportunity, please contact Staffline Recruitment today.