Medical Receptionist | Dublin 12

Medical Receptionist - Dublin 12

Staffline Recruitment is currently seeking to recruit a professional, organised and customer-focused Medical Receptionist to join our client's team in Dublin 12.

This is an excellent opportunity for a motivated and enthusiastic candidate to join a busy medical organisation known for delivering high-quality services and excellent patient care.

If you have strong communication skills, a friendly and professional telephone manner, and the ability to manage multiple tasks in a fast-paced environment, we would love to hear from you!

Key Responsibilities:

• Welcome patients, manage check-ins and provide professional front-of-house support for clinic appointments.
• Schedule and manage patient appointments across clinics nationwide.
• Manage telephone and email enquiries, including shared inboxes and task allocation.
• Maintain accurate and up-to-date patient records across relevant databases and CRM systems, including Therefore, MPS and SAP CRM.
• Process product orders and Realex payment transactions.
• Coordinate outgoing post for the Customer Care and Nursing teams.
• Carry out accurate and timely data entry and sales administration.
• Support the Customer Care and Clinical teams with daily administrative tasks.
• Monitor daily KPIs, meet month-end deadlines and prepare relevant reports.
• Handle sensitive patient information with the utmost discretion and confidentiality.

Requirements

• At least one year of reception experience in a busy administrative or customer-facing environment.
• Excellent customer service and interpersonal skills, with a professional and friendly telephone manner.
• Strong organisational and time-management skills, with the ability to prioritise competing tasks.
• Excellent attention to detail and a proactive approach to problem-solving.
• Good IT skills, including proficiency in Microsoft Office.
• Strong written and verbal communication skills.
• The ability to work independently, use initiative and contribute positively to a team.
• A flexible, adaptable and positive attitude.
• A clear understanding of the importance of discretion and confidentiality when handling patient information.

Previous experience in a medical or healthcare environment would be an advantage but is not a "must have". If you have strong hospitality or retail experience and the right attitude, please do get in touch.

Apply today by submitting your up-to-date CV to Laura Craughwell at Staffline Recruitment via the application link

This is a permanent position that will pay a salary in the region of €30,000 with excellent benefits.