Credit Control Administrator

Credit Control Administrator

Hours - Monday - Friday 9am to 5pm

Salary €35,000 - 45,000

Benefits - Parking, Pension Scheme

Key responsibilities:

Credit Control Administration:

• Maintain accurate customer account records.
• Monitor customer accounts and identify overdue balances.
• Prepare and issue customer statements.
• Assist with aged debtor reporting.
• Follow up outstanding invoices by telephone, email and written correspondence.
• Record collection activity and customer commitments accurately.
• Maintain appropriate documentation and audit trails.

Depot Support:

• Work closely with depot teams regarding customer accounts and outstanding balances.
• Obtain information from depots to help resolve customer queries.
• Follow up on invoicing, delivery or account issues.
• Ensure relevant customer issues are communicated to the appropriate depot or Finance team.
• Support consistent credit-control processes across the depot network.

Customer Service:

• Deal professionally with customer queries regarding invoices, statements and payments.
• Build positive relationships with customers while following agreed credit-control procedures.
• Investigate account discrepancies and liaise with internal teams to resolve them.
• Communicate payment expectations clearly and professionally.

Escalations:

• Identify accounts requiring further attention.
• Escalate disputed, high-risk or problematic accounts to the Credit Control Manager.
• Provide the Manager with accurate information on customer history, outstanding balances and previous contact.
• Follow agreed escalation procedures.

Finance Support:

• Assist with account reconciliations.
• Support allocation and investigation of payments where required.
• Assist with month-end activities.
• Provide administrative support to the wider Finance team as required.
• Assist with credit reviews and customer account maintenance.

ABOUT THE PERSON:

Essential:

• Strong administration experience.
• Strong customer-service and communication skills.
• Excellent attention to detail.
• Good organisation and ability to prioritise.
• Confident dealing with customers by phone and email.
• Good Excel and Microsoft Office skills.
• Ability to work accurately with financial information.
• Proactive approach to resolving issues.
• Ability to work effectively with different internal teams.

Credit-control experience:

• Previous credit-control or accounts-receivable experience would be advantageous but is not essential.
• Candidates from strong administration, customer service, sales administration, accounts administration or similar backgrounds should be considered.
• Full training and development should be provided on the credit-control aspects of the role.

Desirable:

• Experience working in a busy, high-volume environment.
• Experience dealing with multiple branches, depots or locations.
• Experience using an ERP/accounting system.
• Basic understanding of invoicing, payments and customer accounts.
• Interest in developing a career in credit control/finance.