Human Resource Advisor

Job Title: Human Resources Advisor

Grade: Scale 6 (£15.70 per hour)

Department: Organisation Development

Section: Human Resources

Responsible to: Human Resources Managers

Location of Post: Antrim Civic Centre

Main Purpose Of Post:

Supporting the HR Managers and HR Officers and working with managers/employees to deliver people advice that is, clear, relevant and of a high quality, central to an efficient and customer focused human resources service. Effective relationship building across HR is key in being able to deliver first response service.

Principal Duties and Responsibilities:

1. To provide first line advice and support to applicants, employees and managers, where appropriate, on HR queries and enquiries.
2. Represent the Human resources section at departmental operational meetings advising/guiding supervisors answering queries and scheduling Human Resources activities for that department.
3. Undertake projects as allocated by the Human Resources Managers when appropriate gathering relevant information, preparing reports and making recommendations to improve service delivery and promote innovative developments for the section.
4. Attend meetings of Manager and individual employees in reviews of sickness or other absences.
5. Prepare referrals to Occupational Health.
6. Write and review job advertisements, job descriptions and personnel specifications as required. Review all job descriptions before advertising posts which are vacant. Ensure job advertisements are sent to the advertising agent, internet service provider and Training and Employment Agency where appropriate.
7. Prepare recruitment and selection documentation and participate in shortlisting and interview panels as human resources lead ensuring Equal Opportunities and Fair employment procedures are being implemented and the Recruitment and Selection code of Practice is adhered to.
8. Assist in the development of work based assessments where appropriate and assist in the operational requirements for Assessment Centres and timetabling when required.
9. To produce job offers, contracts of employment.
10. To ensure appropriate pre-employment checks are completed for new starters.
11. Participate in Welcome Sessions for new employees and ensure all probation paperwork is completed and returned.
12. Prepare Voluntary Severance Calculations documents for the Labour Relations Agency and Payroll. In consultation with the Human Resource Managers and Officers arrange meeting with employees regarding severance.
13. Co-ordinate the arrangements for ad prepare documentation for employees proceeding through the job evaluation and appeals procedures.
14. Act as the Human Resources representative in investigations being carried out under the Council's disciplinary, grievance and harassment policies, preparing documentation and assisting the Investigating Officer ensuring that Council procedures are adhered to.
15. To input that daily recording of sickness absence on the relevant HR system.
16. To respond to annual leave queries.
17. To effectively manage the HR group email inboxes, taking ownership of enquiries and solving customer issues where appropriate.
18. Conduct exit interviews within the allocated service areas.
19. Provide advice to managers on terms and conditions of employment and HR processes.
20. Maintain appropriate records, systems and information in a way that allows up to date and timely information to be available and in line with relevant Data Protection legislation.
21. Review temporary contracts and impending retirements within service areas and take any action necessary.
22. Maintain a payroll journal, prepare accurate payroll notifications, update CiAnywhere and ensure they are received by the Payroll section within specified time lines.
23. Process invoices for payment through the finance system.
24. Produce reports from the Human Resource Information Systems as requested.
25. Arrange meetings as requested, booking rooms and hospitality.
26. Prepare clocking fobs and cards for new starts or at Managers request.
27. Participate in cross departmental working groups as required.
28. Liaise with local schools and colleges, as and when required, to promote Equality of Opportunity and participate in schools events to promote Council/Careers.
29. Participate in the review of policies, practices and procedures and the implementation of new and revised procedures.
30. Develop a good understanding of the Human Resources function and assist other members of the Human Resources team in such other duties as may from time to time be necessary
31. Deputise for the Human Resources Officers when required.
32. Carry out such other duties as may be allocated by the Human Resources Managers/Officer in relation to the needs of the Department.
33. To be available from time to time to carry out duties outside of normal working pattern and in addition to basic contracted hours. Such additional hours will be re numerated in line with the Council's approved policies at that time.

The principal responsibilities listed above are an indicator of the main aspects of the role as opposed to representing a definite list.

GENERAL RESPONSIBILITIES:

1. Demonstrate a team approach to achieving the objectives of the Section through full flexibility in relation to tasks undertaken.
2. Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion.
3. Continuously develop personal knowledge and skills to enhance internal and external customer service.
4. Comply with, and ensure that other staff comply with, Council's policies and procedures including those relating to health, safety, well-being and safeguarding.
5. Promote equality and diversity across all service areas through clear leadership. effective policy implementation and demonstrating appropriate behaviours in line with Council values.
6. Carry out any other relevant duties which may be assigned including working in other sections of the Department and Council.
7. To be available to work flexibly in other services during emergencies.

EMPLOYEE SPECIFICATION

Qualifications/Trainings

Essential

Chartered Institute of Personnel Development (CIPD) level 3 qualified.

Consideration may be given to applicants who do not hold the above qualification but who can demonstrate using specific examples a minimum of 4 year's experience and a willingness to work towards to achieving the qualification.

Desirable

Membership of the CIPD level 5 qualified.

Experience

Essential

• 2 year's experience working in a people orientated role to include problem solving.
• Experience of dealing with challenging queries and advising both internal and external customers on issues both in person and by telephone.
• A minimum of 1 year's working experience in a role that involved inputting information accurately, production of letters, reports and other documents.

Desirable

• Experience in recruitment and selection procedures for staff.
• Experience of using an HR information system.

Key Competencies

Essential

• Excellent organisational skills with the ability to prioritise and work on own initiative.
• Excellent digital skills to use a wide range of computerised office systems.
• Ability to work accurately and at pace.

Attributes

• Display a positive attitude including a solution based, flexible and enthusiastic approach.
• Ability to work to a high degree of quality, accuracy and confidentiality.
• Negotiating and influencing skills.
• Ability to exercise tact, diplomacy and discretion.
• Ability to understand and implement policies and procedures.

Knowledge

Desirable

• Knowledge of Human Resources Issues.

Other

• Full current driving license or, if a disability prevents driving, access to a suitable form of transport to enable the duties of the post to be carried out in full.

CORE COMPETENCIES

Customer focus

• Establishes the need of customers and strives to ensure these are met.
• Builds partnerships for mutual benefit.
• Instils high customer service in others and drives team to think of customer impact.
• Challenges poor customer services or lack of awareness in others.
• Handles complaints positively - listens to the customer's concerns without defensiveness or self-justification, shows concern and takes steps to remedy.

Service Excellence

• Seeks to continually improve services and processes that impact on customers.
• Focuses on he achievement of objectives and plans ahead to ensure goals are achieved n terms of excellence in service delivery.
• Seeks out and uses customer feedback to ensure customer needs are met and exceeded.
• Instils service excellence in others and drives team to improve service.

Teamwork

• Establishes effective working relationships with people at all levels through communication, consultation and interpersonal skills.
• Demonstrates ability to quickly resolve conflict.
• Works collaboratively with other teams and agencies both internal and external to the Council.
• Adapts style and approach to achieve effective outcomes.

Communicating with Impact

• Demonstrates persuasive communication skills and confidence in conveying information internally and externally.
• Responds and behaves positively and demonstrates resilience in communication.
• Demonstrates effective communication skills, both orally and in writing.
• Actively listens and uses a variety of methods to convey messages clearly and succinctly.

For more information or any queries on the role, please contact [email protected] or call on 02825642699.