Housing Officer, Portadown

Housing Officer required in Portadown

Hours: 9am-5pm Monday - Friday (37hours)

Salary : £32,115

• Assessment of Transfer Applications, keying on Assessments and all other associated administration duties
• Allocate void properties
• Carry out Tenancy Audits
• Provide advice and information to tenants and others on all tenancy matters, welfare benefits and other housing related queries.
• Initiate and recommend the issue of Notices of Intent and prepare the relevant documentation.
• Manage arrears cases; control and recover outstanding arrears and to ensure rent collection is receipted
• Identify tenants falling into arrears trends with rent payments and take proactive action to mitigate same. Interview tenants and reach agreements to clear arrears.
• Conduct regular Tenancy Inspections
• Maintain accurate recordkeeping
• Respond effectively to potential cases of Anti-Social Behaviour in line with Policy and Procedures to ensure neighbourhood sustainability. Dealing efficiently and effectively with any complaint received to ensure that a quality service is provided to all tenants
• To encourage, increase and facilitate all levels of Tenant Engagement. Promoting inclusion and building stronger communities through engagement and partnership working.
• To comply with all policies and regulatory requirements, alerting your Manager to any incidents or breaches

Candidate Criteria

Essential:

• Minimum of 2 years' previous relevant experience in Social Housing
• Working knowledge of general office systems, practices and procedures
• Computer literate with experience of the MS Office (Word, Excel and Outlook)
• Experience of delivering a customer focused service
• Degree qualified in a relevant area/Housing Qualification (or willing to work towards)
• Awareness of Welfare Reform and potential impact on Business
• Knowledge of tenant engagement tools and techniques
• Hold a current full driving licence valid in UK with access to suitable transport on appointment. This criterion will be waived in the case of an applicant whose disability prohibits driving but who is able to organise suitable alternative arrangements

Desirable:

• Experience of Housing, Public or Voluntary Sectors
• Working knowledge of the Housing Executive Housing Management System (HMS)
• Knowledge of the DfC Housing Association Guide
• Membership of Chartered Institute of Housing

To apply please send cv to [email protected]

or call 028 6632 3300 (EXT 345)