Customer Services

Our Client, A Large Public Sector Organisation based in Benone require Customer Service Assistants to join their team.

Role : Customer Service Assistant

Location : Benone Tourist Complex

Hours of work : 37hrs per week Monday - Sunday rota basis

Hourly Rate : £11.44

MAIN PURPOSE OF JOB

To provide a range of reception, clerical and administrative duties.

To contribute to the provision of a professional and efficient service at Benone Holiday & Leisure Park including the delivery of events.

SUMMARY OF RESPONSIBILITIES AND PERSONAL DUTIES

• To operate the CampManager booking system to accurately record advanced bookings for caravans, tents and pods.
• To answer the telephone, carry out reception and cashier duties, including cash and card transactions.
• Receive bookings for tennis, crazy golf and golf tee off times and ensure all participants have the appropriate equipment before proceeding to the designated area.
• Provide a front of house service, dealing with general enquiries, complaints, issuing of keys and providing advice and assistance in relation to tourist information and other enquiries.
• Record check in/check out of customers using the pods and the arrivals and departures for caravans and tents.
• To assist with the delivery of events as required.
• To help with supervising members of the public using the Complex in relation to the numbers purchasing tickets for the Splash Pools.
• To undertake shop duties including sales of ice cream, Slushee, souvenirs and golf related products.
• To undertake housekeeping duties as designated within the office and shop using the appropriate cleaning materials and equipment.
• Take responsibility for ensuring that the digital timesheet is submitted prior to midday each Sunday.
• To undertake any other relevant duties as directed.

PERSON SPECIFICATION

ESSENTIAL

• Have a minimum of 4 months experience in a busy office environment with responsibilities of answering the telephone, handling cash/card transactions and dealing with enquiries and complaints from the public
• Be competent in the use of Microsoft Outlook, Excel and Word and with the ability to produce posters, emails and spreadsheets when required.
• Excellent communication skills both verbally and in writing with the ability to liaise with the public in a polite and professional manner.
• Be able to multitask and to work on own initiative.
• The season begins on 1^st April therefore customer service staff are required to be available from this date until 28^th September 2025.

Hours: Up to 37 hours per week over 5 days out of 7, (less 30 mins break after 5 hours) including weekends, Public and Bank Holidays.

Positions are starting Tuesday 1st April, interested in role please forward cv to [email protected] or call 028 25642699 for further information