Assistant Manager

Job Title: Assistant Manager - Retail & Customer Service
📍 Location: Tramore, Co. Waterford
💶 Salary: €40,000 -50,000 (Depending on Experience)
🕒 Hours: 45 hours/week, 5 days out of 7 (including approx. 1 weekend/month)
📅 Shifts: Mostly daytime - e.g. 9am-6pm, 10am-7pm, 12pm-9pm

About the Role

We're currently hiring for an Assistant Manager to join a well-established, fast-paced retail gaming environment in Tramore. You'll be joining a team that is part of a broader tech and product-driven company operating multiple brands within the Irish gaming sector.

In this role, you'll support the Club Manager with daily operations, lead a small on-the-ground team, and deliver excellent customer service. While industry experience is not required, this role is ideal for candidates coming from a strong retail or hospitality background-such as Assistant Managers from supermarkets, discount retailers, phone stores, or hotels.

Key Responsibilities

• Support the Manager in the smooth day-to-day running of the venue

• Deliver 5-star customer service and ensure customer queries are handled professionally

• Promote clear and consistent communication between team and management

• Recruit, motivate, and retain team members

• Embrace new initiatives and contribute to operational improvements

• Handle basic club administration and ensure policy compliance

• Drive customer satisfaction while ensuring responsible engagement with services

What You'll Need

• Minimum 2 years' experience in an Assistant Manager role (retail or hospitality)

• Strong organisational and planning skills

• Excellent communication (verbal and written)

• Comfortable using Microsoft Office tools and quick to learn in-house systems

• Ability to coach and support team members on the job

• Calm, professional approach to challenges or customer concerns

• Flexible, team-focused attitude with a hands-on approach

What's On Offer

• €40,000 - 50,000 salary (depending on experience)

• Supportive and experienced management team

• Long-standing, stable business with 40+ years in operation

• Learning and development opportunities

• Positive and collaborative work culture

Sound like the right fit?
Apply today-we're reviewing applications as they come in. This is your chance to step into a dynamic leadership role where your experience and people skills will be highly valued.