Customer Service Representative

Position: Customer Service Call Handler
Location: Belfast, Onsite
Salary: £25,400 per annum
Hours: Full-time, 40 hours per week

Staffline Recruitment Ireland are currently seeking a professional and customer-focused individual to join our clients team as a Help Desk Call Handler. This role is integral in providing a central point of contact for customer enquiries and ensuring a high standard of service delivery.

Purpose of the Role

To act as a first-line contact for customer communications via telephone and email, ensuring that all enquiries are handled efficiently and directed appropriately. The successful candidate will also be responsible for supporting administrative tasks within the office environment.

Key Responsibilities

• Answering and managing incoming calls and emails from customers in a courteous and timely manner

• Logging and distributing enquiries to relevant departments or team members

• Performing general administrative duties to support daily operations

• Accurately inputting data and maintaining internal records and files

Candidate Requirements

• Excellent verbal and written communication skills

• Strong organisational and administrative abilities

• Proficient in data entry and use of basic office software

• Ability to manage multiple tasks and work under pressure

Please contact Ellen at Staffline for more details.

Sponsorship will not be provided with this position.

This is an excellent opportunity for a motivated individual to contribute to a professional and supportive working environment. If you are committed to delivering high-quality service and thrive in a team-oriented setting, we welcome your application.