Customer Service Advisor (FTC)

Job Title: Customer Service Advisor (12-Month Contract, Fully Remote)
Job Type: Full-Time, Fixed-Term Contract (12 Months)
Location: Remote (Ireland-based applicants preferred)

About the Role:

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team on a 12-month full-time contract. This is a fully remote position, offering the opportunity to support customers from the comfort of your home while contributing to the delivery of exceptional service across our growing customer base.

Key Responsibilities:

• Enrol new members via multiple channels, ensuring accuracy and excellent customer experience

• Respond to queries via phone, email, webchat, and social media on topics such as renewals, sales, complaints, and cover confirmation

• Accurately update customer records and ensure payment details are correct

• Follow up on outstanding payments and support credit control processes

• Sell healthcare products to individuals and groups, following internal procedures

• Handle and resolve complaints in line with the Consumer Protection Code

• Participate in quality assurance initiatives and identify process improvements

• Complete ad hoc tasks assigned by team leads or managers

What We're Looking For:

• 2-3 years' experience in a customer service or sales-related role, ideally within insurance or healthcare

• Strong communication and interpersonal skills

• Excellent PC and keyboarding skills

• Experience handling customer enquiries via multiple contact channels

• Ability to work independently and as part of a remote team

• Resilience and problem-solving skills, particularly in managing complaints

• Leaving Certificate is required; further education (Certificate/Diploma/Degree) is desirable

Compliance Requirements:

Depending on your responsibilities, you may be required to attain a Certified Insurance Practitioner (CIP) qualification (or equivalent) and meet Continuing Professional Development (CPD) requirements. If applicable, full support and guidance will be provided.

Why Join Us?

• Fully remote work with support from experienced leadership

• Be part of a customer-centric, quality-driven team

• Opportunity to work with a well-established organization in a supportive environment

• Great experience in the insurance/healthcare sector with potential career development