Deputy Manager - Homelessness & Housing Support Services

Location: Belfast & Derry/Londonderry (Travel Required)
Salary: £32,066 per annum
Contract: Permanent
Hours: 35 Hours per Week (Flexible Rota Including Varied Shifts)

Are you an experienced leader with a passion for supporting vulnerable individuals and creating positive change within your community?

We are recruiting for a Deputy Manager to join a well-established charity delivering Housing First and homelessness support services across Northern Ireland. This is an excellent opportunity to take the next step in your management career within a values-driven organisation that supports people with complex needs to achieve and maintain independent living.

The Role

Reporting to the Project Group Manager, you will support the day-to-day management of homelessness and housing support services, ensuring high-quality, person-centred care is delivered at all times.

You will provide leadership and support to staff teams, oversee service delivery, contribute to operational management, and promote a harm reduction approach when working with service users experiencing homelessness, addiction, mental ill health and other complex needs.

The successful candidate will also participate in an on-call management rota.

Key Responsibilities

• Support the effective day-to-day management of homelessness support services
• Lead, motivate and supervise staff teams
• Ensure high-quality support is delivered to service users with complex needs
• Monitor service performance, quality standards and compliance requirements
• Assist with budget management and resource allocation
• Build positive relationships with external agencies and stakeholders
• Contribute to safeguarding, risk management and incident management processes
• Participate in the on-call rota as required

Essential Criteria

Applicants must meet one of the following:

Option 1

• Certificate, Diploma or equivalent qualification in Community, Health or Social Sciences
• Minimum 2 years' experience supporting marginalised client groups, ideally individuals affected by homelessness and/or addiction

OR

Option 2

• Minimum 2 years' direct line management experience
• Minimum 2 years' experience supporting marginalised client groups, ideally individuals affected by homelessness and/or addiction

Essential Skills & Knowledge

• Experience leading, supervising and motivating staff teams
• Ability to support individuals with complex needs and challenging behaviours
• Strong decision-making and problem-solving skills
• Excellent communication and report-writing abilities
• Good IT and administrative skills
• Understanding of homelessness services, safeguarding and multi-agency working
• Ability to remain calm and professional in challenging situations
• Experience working within service budgets and operational procedures

Additional Requirements

• Full UK driving licence
• Access to a vehicle insured for business use
• Willingness to travel between service locations
• Ability to participate in an on-call rota
• Enhanced Access NI check required
• Ability to obtain or maintain NISCC registration

Benefits

• 35 days annual leave, increasing with service
• Paid sick leave
• Enhanced maternity and paternity benefits
• Contributory pension scheme
• Health Cash Plan and rewards programme
• Blue Light Card discounts
• Christmas savings scheme
• Ongoing learning and development opportunities
• Career progression within a respected charity sector organisation

Apply Now

If you're an experienced support professional, team leader or service manager looking to make a genuine difference to the lives of people experiencing homelessness and complex life challenges, we'd love to hear from you.