Customer Service Advisor

Customer Service Advisor

37.5hpw Monday - Friday

Perm role, based in Magherafelt

This role is about being the person our customers remember for all the right reasons: helpful, friendly, and always ready to find the best solution. If you love solving problems, making people happy, and bringing energy to your work, you will fit right in.

What we will ask of you:

• Respond to customer queries by phone, email, and live chat.
• Support customers through the order process, including orders, fabric samples, and spare parts.
• Maintain strong product knowledge and explain technical blind-related information confidently.
• Share common customer feedback or recurring issues with the Team Leader.
• Deliver a first-class customer experience aligned with the Bloc brand.
• Manage daily workload effectively and stay organised.

What we are looking for:

Essential

• 1+ years' experience in customer service or a similar role.
• A genuine passion for helping people, with the patience to listen and the confidence to guide.
• Strong communication skills and the ability to stay calm under pressure.
• Computer confidence, great phone etiquette, and an organised approach.
• A positive attitude, pride in your work, and the energy to match.
• Proficient in MS Office packages, Word, Excel, Outlook.

Desirable

• Previous customer service experience within a manufacturing organisation.

What we offer in return:

• The chance to join a fast-growing business where your work makes a real difference.
• A supportive and collaborative team that values new ideas.
• Full training and ongoing development to help you grow your career.
• Staff discount on our award-winning BlocOut blinds.
• A positive workplace culture where effort is recognised, results are celebrated, and a bit of craic is part of the job.