Estates Compliance Officer

Job Title - Estate's Compliance Officer

Location - Portadown

Salary - £30,000

Job Purpose:

Support and work within the Property Services and Housing Teams in making an effective contribution to the delivery of Property/Housing Management which includes void management, tenancy management, estate management and tenancy engagement.

Job Activities

• Develop effective working relationships with colleagues, partners and key stakeholders to support the delivery of customer and neighbourhood focused services.
• To represent the views / interests of both the Association and tenants at Inter Agency Meetings with the SCNI, PSNI, NIHE, Council and other external agencies.
• To carry out change of tenancy inspections, issue necessary works and ensure works are completed in line with the Association's Policies and Procedures and corporate target times
• Assist the Head of Housing to develop bespoke neighbourhood Action Plans.
• To proactively seek to capture and respond to customer feedback and profiling information through a range of methods.
• Promote, encourage and support customer involvement and engagement in neighbourhoods.
• Build and maintain a full knowledge of support services available for customers.
• To carry out Tenancy Audits to ensure the efficient management of the Association's housing stock
• To deal efficiently and effectively with any complaint received to ensure that a quality service is provided to all tenants
• To identify and take appropriate action on potential cases of ASB in line with the Association's Policies and Procedures to ensure neighbourhood sustainability.
• To take responsibility for Estate Management of Schemes, liaising closely with the Maintenance Department to ensure all identified issues are resolved efficiently and satisfactorily
• Monitor and report on performance KPIs for Grounds Maintenance, Cleaning and other service contracts and liaise with Contractors to ensure defects are resolved within contractual timeframes
• To receive maintenance requests from tenants, staff, and joint management partners, and issue appropriate works orders to appointed contractors
• To conduct regular Property Inspections and ensure all conditions of Tenancy are being adhered to and take appropriate action as necessary
• To adhere to the Tenants Charter to provide an efficient, effective and professional service to all of the Association's tenants
• To encourage, increase and facilitate all levels of Tenant Engagement within the Association's housing stock
• To be compliant with the Association's Policies and Procedures
• To ensure that the provision of services is compliant with Data Protection Regulation
• Consult with tenants throughout the project cycle for Planned Maintenance Programmes and ECM Works
• Complete Quality Assurance / Tenant Satisfaction surveys on repair orders.
• To embrace and participate in own personal development initiatives, identify training opportunities, in order to increase skills and knowledge and ensure that objectives and performance targets are achieved.
• To undertake any other tasks and duties within the scope and grade of the post as directed by line/management.

Essential Criteria

• 5 GCSE's grade C or above
• Minimum of 1 year's experience in a housing/property management role
• Experience in tenancy management
• IT Literate
• Excellent interpersonal skills
• Full UK driving licence

Apply now