Booking Clerk

Staffline are recruiting on behalf of NHSCT for TWO Band 3 Booking Clerks, required on a temporary basis based in Ballymena.

Role: Band 3 Booking Clerk

Rate of Pay: £12.75ph

Location: Ballymena

Hours: 37.5

Duration: Three months

Main Duties / Responsibilities:

• Process and register patient referrals, appointments, and admissions in line with PAS, IEAP guidelines, and hospital protocols
• Maintain accurate patient records, validate demographic details, allocate hospital numbers, and update systems where required
• Manage outpatient, theatre, and waiting list bookings, ensuring patients are scheduled in chronological order within waiting time targets and cancer standards
• Coordinate urgent, routine, review, and direct-to-test appointments, issuing letters, leaflets, confirmations, and reminders
• Monitor PTL, clinic capacity, cancellations, and shortfalls, escalating risks to waiting time breaches or capacity issues
• Handle high volumes of incoming calls professionally and sensitively, including urgent, complex, or challenging enquiries
• Liaise with GP practices, consultants, wards, ambulance, interpreting services, Cancer Services, and other Trusts to support patient pathways
• Ensure compliance with IEAP, 6-4-2 scheduling model, and access standards, including validation and escalation of issues
• Support waiting list validation, data quality checks, correction reports, and removal of patients where appropriate in line with protocols
• Train and support new staff on booking systems, PAS, and departmental procedures
• Deliver accurate, confidential, and patient-focused service while ensuring effective communication and customer care standards

Qualifications / Experience

• NVQ Level 3 in Administration (or equivalent) with 1 year clerical/administrative experience and 1 year customer-facing experience
  OR
• 5 GCSEs (A-C) including English (or equivalent) with 2 years clerical/administrative experience and 1 year customer-facing experience
  OR
• 3 years' clerical/administrative experience within a hospital setting plus 1 year direct customer service experience

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Christine Thompson will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.