Receptionist

GP Practice Receptionist required for our client in Kells/Ballymena area.

This role will be to cover 2-3 Days per week (must have flexibility on days)

JOB SUMMARY

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the appointment screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Process repeat prescription requests and ensure that they are ready for collection by the patient within 2 working days.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for
• Enter patient information on to the computer as required.

• Patient notes and correspondence:
• Ensure correspondence, reports, results are filed electronically or otherwise promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Premises:
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Undertake any other additional duties appropriate to the post as requested by the GP Partners, Practice Manager or the Senior Receptionist.

Criteria:

4 GCSE's (Grade A-C) to include English Language and Maths

OR

NVQ level II in Administration or Customer Service plus 2 year's administrative experience

OR

A minimum of 2 years' experience of working in General Practice or a related environment.

Working knowledge of Microsoft Office Suite