Customer Services Operator

Job Description

JOB TITLE: Customer Services Operator

SCALE: 3

REPORTS TO: Refuse Collection Supervisor

KEY PURPOSE

Provide first point of contact for customer services and administrative support for Waste and Environmental Management services. Operate a 'help desk' responding to customer queries, service requests or complaints to include scheduling collections, registering complaints and log missed/damaged bins.

DUTIES AND RESPONSIBILITIES

The Customer Service Operators will be required to:

Provide a customer focused response help desk service and deal with enquiries from stakeholders on a range of waste and environmental issues.

• Provide advice and guidance to stakeholders regarding Councils waste and environmental services.
• Schedule customer requests for bulky waste collections into the collection management system in accordance with Council's agreed policy and procedures.
• Deal with customer queries and administrative requirements regarding collection issues and liaise with staff.
• Provide first point of contact with regards to stakeholder queries or complaints and process in accordance with administrative requirements.
• Liaise with stakeholders to ensure the provision of correspondence and communications in a timely manner.
• Maintain management information systems, provide management reports as requested and provide administrative support to section staff.
• Provide cover for other administrative staff as required.
• Participate in and ensure compliance with all Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values of the organisation.
• Ensure full compliance with Health and Safety requirements and legislation in accordance with Council's Policies and Procedures.
• Undertake any other duties appropriate to scale, which may be required from time to time.
• Comply with and actively promote the Council's policies and procedures on all aspects of equality.

The postholder should be aware that the responsibilities of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of responsibilities. The postholder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.

PERSON SPECIFICATION

Qualifications -

A minimum of 4 GCSEs, Grade A-C or equivalent.

Experience -

A minimum of one years' experience in a customer service environment.

This experience must include:

• Dealing with members of the public in person and via the telephone.
• Responding to enquiries in order to provide a high level of customer support.
• Inputting data onto a computerised system
• Use of Microsoft Office applications including Word, Excel and Outlook.

Please upload your CV , If you have any Questions contact [email protected]