Bereavement Services Administration Officer

Our client a large public sector organisation requires a Bereavement Services Administration Officer based in Mossley Mill.

Role: Bereavement Services Administration Officer

Rate of Pay: £16.90ph

Location: Mossley Mill

Hours: 37 hours

Duration: 6 Months

Closing Date: 27^th March 2026

Main duties/Responsibilities:

To provide a comprehensive, high quality and professional cremation administrative service under the direction of the Bereavement Services Manager. To facilitate the smooth running of the crematorium booking system for services, collate and process cremation documentation. To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.

1 To take bookings for cremation services, collate and ensure all information for cremations is complete and subsequently administered through the software systems.

2 To receive, check and collate all statutory, non-statutory and medical documentation in accordance with current legislation and agreed policies and procedures for cremations.

3 To check completed cremation forms and ensure these are presented on a daily basis to the Medical Referee for authority to cremate.

4 To liaise with crematorium administrator and registration services on an on-going basis and to process all relevant documentation in a timely manner.

5 To prepare lists of medical certificate notifications for registration purposes.

6 To utilise a variety of office-related manual record systems, IT software packages and specific council, departmental or service IT systems as required, insuring compliance with corporate data protection guidelines.

7 Maintain effective information and quality management systems to ensure accurate records and information are stored appropriately.

8 The archiving and timely appropriate disposal of cremation documentation in accordance with statutory regulations.

9 To accept and process monetary payments, reconcile receipts and secure monies taken in accordance with the relevant cash handling procedures.

10 To maintain and input financial records of all services/ goods purchased by using the relevant financial software.

11 To liaise effectively with funeral directors and members of the public in relation to all aspects of the service.

12 To foster a positive, supporting and empathic public image and ensure users of the service are received in a courteous and sensitive manner.

13 To respond to correspondence and be responsible for office duties' including counter and telephone enquiries including complaints in line with the Council's standards.

14 To operate and maintain adequate stock control systems for stationery.

15 To participate in the identification of own and team training and development needs and provide role specific training, coaching and mentoring as appropriate.

16 Ensure that all mandatory health and safety policies, COSHH, manual handling, risk assessment and accident reporting procedures are rigorously implemented and adhered to within area of responsibility.

17 Take responsibility for your own Health and Safety and ensure all Health and Safety requirements are adhered to as per Antrim and Newtownabbey Borough Council's Health and Safety Policy.

18 To be available from time to time to carry out duties outside of normal office hours and in addition to basic contracted hours. Such additional hours will be remunerated in line with Council's approved policies at the time.

Essential Criteria:

• A minimum of 1 years' relevant experience for all of the following:
• a) Demonstrable experience of working within a professional bereavement services environment.
• b) Experience of working in a very busy customer-facing office, working to tight deadlines in a sensitive environment.
• c) Experience of undertaking administrative and cash handling duties.
• d) Experience of understanding, interpreting, and applying regulations to ensure procedures are followed correctly.

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Christine Thompson will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.