Customer Service Agent | Blanchardstown

CUSTOMER SERVICE AGENT | TEMPORARY | BLANCHARDSTOWN

Our client is currently seeking a Customer Service Agent to join their team in their office based in Blanchardstown.

This is a temporary, full-time, office-based position, working Monday to Friday from 8:30am to 5:00pm.

Please note that there is the high potential for the position to become a permanent role based on business requirements along with career progression.

THE ROLE|

• You will play a vital role in delivering excellent service to customers over the phone by handling queries with accuracy, empathy, and attention to detail.
• You'll be the first point of contact for incoming communications, responsible for order processing, administrative support, and contributing to the smooth day-to-day running of order coordination.

KEY RESPONSIBILITIES|

• Manage high volumes of customer calls, delivering professional and compliant service.
• Process and update orders accurately within internal systems.
• Respond to queries promptly, meeting KPIs and company standards.
• Monitor and follow up on orders to ensure timely fulfilment and resolve issues efficiently.
• Maintain strong customer relationships and coordinate follow-up appointments.
• Perform general administrative duties, including system updates, reporting, and compliance documentation.
• Support the finance team and contribute to team meetings and ad hoc projects.

WHAT WE'RE LOOKING FOR|

• Strong attention to detail and commitment to high-quality service.
• Excellent verbal and written communication skills. (prior experience in call centre is an advantage)
• Ability to work effectively in a fast-paced environment with a calm and professional approach.
• Proven problem-solving skills and a proactive mindset.
• A team player who is also capable of working independently.
• Comfortable using IT systems and learning new software tools (training will be provided).

INTERESTED?

If you have the qualities outlined above and are ready for your next challenge, we would be delighted to receive your CV via the link.