Customer Service Representative

Customer Service Representative

Location: Bangor, Onsite
Salary: £26,000 per annum + benefits
Contract: Full-time, permanent

The Role

We are recruiting a proactive and customer-focused Customer Service Representative to join a well-established organisation with a strong operational footprint across multiple locations. This role plays a key part in supporting valued clients, managing day-to-day service activity, and ensuring a consistently high standard of customer experience.

You'll be working in a fast-paced office environment, acting as a central point of contact for assigned accounts while coordinating closely with internal teams to ensure smooth service delivery.

Key Responsibilities

• Serve as the main point of contact for allocated customer accounts

• Handle incoming queries and issues professionally, ensuring timely resolution

• Liaise with internal teams to coordinate service activity and meet agreed timelines

• Maintain accurate records by updating customer and operational information across internal systems

• Monitor account activity and highlight opportunities to improve service levels

• Work collaboratively with colleagues to enhance processes and customer satisfaction

Essential Criteria

• Proven experience delivering excellent customer service

• Strong organisational skills with the ability to manage multiple priorities

• Confident communicator with excellent written and verbal skills

• Comfortable working under pressure in a busy office environment

• Strong IT capability and experience working across multiple systems

• Minimum 1 year's experience in a customer service-focused role

• Background in a high-volume operational or coordination-based environment

• Excellent problem-solving and decision-making skills

• High level of accuracy and attention to detail when handling data

• Adaptable, eager to learn, and comfortable in a dynamic setting

Benefits

• Free on-site parking

• Bonus scheme

• Pension scheme

• Ongoing in-house training and development

• Continuous professional development opportunities

• Private healthcare

• Annual wellbeing allowance

Applicants must have full rights to work unrestricted in the United Kingdom

Please contact Ellen at Staffline Recruitment for more details