Customer Service Advisor

On behalf of our client based in Antrim we are recruiting for an experienced Admin Assistant for the Customer Service Team. This role is initially temporary with a view to becoming permanent after 3 months.

Monday to Friday 9am to 5pm (35hpw)

Duties and Responsibilities:

• Ensure response times are being met for calls, online enquiries, pickup requests, customer requests;
• Administer freight requests from customers
• Provide administration support for the Sales Reps and sales leads information;
• Maintain knowledge and competency in the use of new technology/standards which improve service

Person Specification:

• Excellent communicator, able to relate to customers, staff, CFs, management;
• Empathy with the needs of customers;
• Well organised;
• Emotionally mature.

Knowledge/Skills/Experience:

• Excellent written and verbal communication skills;
• Administration experience essential;
• Geographical knowledge of Northern Ireland essential;
• Competent computer and analytical skills, including proficiency in
• MS Excel and MS Word;