Project Manager- Young People's Service

Housing First Project Manager (Safeguarding & Response)
Reports To: Senior Operational Lead
Salary: £29,941 - £32,806
Department: Homelessness Services
Contract Type: Full-time, Permanent
Location: Based in North Belfast with travel across the region

About the Role

We are seeking a compassionate and experienced professional to lead a dedicated team supporting care-experienced young people aged 16+ through the Housing First for Youth model. This innovative service is designed to enable vulnerable young individuals to live independently and safely within their communities.

The Project Manager will be responsible for the operational delivery of the service, ensuring young people receive tailored, intensive support to sustain tenancies and build meaningful lives beyond homelessness. You will lead a team of Specialist Support Workers and coordinate with external partners to deliver an effective, client-centred service.

Key Responsibilities

• Manage and support a team delivering complex, needs-led support to young people

• Ensure effective service delivery aligned with organisational policies and safeguarding standards

• Maintain accurate records, risk assessments, and service user plans

• Build relationships with landlords and ensure tenancy sustainment

• Monitor team performance, conduct regular supervisions, and manage rotas

• Represent the organisation at external meetings and partnerships

• Deliver services within budget and contribute to ongoing service development

Essential Criteria

• At least two years of recent experience in staff management

• Experience working within service budgets and financial procedures

• Minimum of three years' experience supporting people with complex needs (e.g., homelessness, mental health, substance use, youth services)

• Background in service delivery and development

• Strong track record of multi-agency collaboration

• Full current driving licence (or accessible transport alternatives where applicable)

• Registration with NISCC or willingness to register upon appointment

Key Skills & Knowledge

• Deep understanding of youth homelessness, trauma, and care experience

• Knowledge of tenancy sustainment and support for clients with multiple needs

• Proficient in IT systems and case management tools

• Ability to lead with empathy, assertiveness, and professionalism

• Commitment to non-judgemental, person-centred practice

What We Offer

• Pension and Death in Service benefit (2x salary)

• Health Shield benefits: dental, optical, physiotherapy, and counselling

• Benenden Health private healthcare cover

• Generous Annual Leave: 25 days rising to 30 with service + 12 public holidays

• Enhanced pay for public holidays and additional hours

• Occupational sick pay, family leave, and career breaks

• Accredited training, induction, and ongoing development

Working Hours

35 hours per week on a rotational shift pattern (primarily between 8am and 6pm), with occasional evening, weekend, or night shifts required. Flexibility is essential.

For more information please contact: Staffline @ Hannah Hollywood Harry

Email: [email protected]

T; 028 9024 2824 (315)M; 07825789243