Customer Support Operator

Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 10am-10pm or 6pm-6am)

Salary: £12 - £13 per hour

What is in it for you?

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on-site parking

Main Duties

• Managing high levels of incoming and outgoing telephone calls to both clients and branches.
• Utilise software to ensure the required monitoring and compliance standards are met.
• Work as part of a monitoring team liaising with different branches nationally.
• Follow correct procedures for incident reporting and real time monitoring.
• Work as part of a team, communicating effectively with team members and others.
• To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
• To undertake additional duties in line with management requests as required.
• Comply with IS) 27001 standards and procedures.
• Meeting individually set KPIs.
• Stay current with system information, changes, and updates.

What we are looking for

• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to manage workload to meet team deadlines.
• A willingness to learn and develop and show high level of commitment and professionalism.
• Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

Desired experience

• Alarm receiving centre
• Call centre
• Customer service

Essential

• Applicants must have a 5-year checkable history.
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.