Customer Service Advisor

Location: Londonderry Area

Pay Rate: £12.60 per hour

Contract: Permanent, Full-time role

Our client, a globally recognised Security company is looking for Customer Service Advisor's to join their organisation. The Successful candidates will work with one of our client's large public sector bodies in their area in permanent vacancies in an exciting and varied role with career progression opportunities.

You will be helping people with a wide variety of enquiries and supporting customers with their needs. You will be part of a diverse and dedicated team providing excellent standards of service within a busy, public-facing office environment

Responsibilities include:

• Dealing with a wide range of queries in a professional and courteous manner, providing advice and assistance as necessary.
• Deal with internal and external telephone calls
• Controlling access to client buildings by visitors and contractors ensuring that all visitors are accompanied as appropriate and contractors have appropriate clearance.
• Supporting staff in the delivery of their duties.
• Effectively obtain and record reports.
• Receiving post and other deliveries.
• Liaising with internal and external departments/bodies (e.g. Social Services, Care Homes and the Housing Executive) to provide and gather information.

HOURS OF WORK

• Days worked: Monday to Friday,
• Shift: 11 AM to 7 PM.

RATE OF PAY

• £12.60 Per Hour

THE IDEAL CANDIDATE

• Previous admin/clerical/receptionist experience in a customer-facing role is ideal
• Good attention to detail
• IT literate
• Excellent communicator (verbal and written)
• Flexible and able to travel throughout their district
• Candidates must complete and pass security clearance checks before starting

THE BENEFITS

Working for one of the world's leading global companies comes with its benefits. As a permanent employee of our client, you can benefit from the following:

• 6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
• Enhanced Overtime Rate
• Workplace pension scheme
• Life assurance benefits
• Contributory Health-care Scheme
• Eye care vouchers
• Employee Discount Schemes
• Progression, training & development opportunities
• Refer a friend scheme
• Free parking in most locations

What next?

Submit your CV today and a member of the team will be in contact with you to discuss these roles in more detail or contact Matt in the Staffline Belfast branch.

Successful candidates must pass security clearance which can take anywhere from 12 - 15 weeks at present.