Band 3 HR Officer

Staffline has been appointed as HSCNI's number 1 recruitment provider for Admin and Clerical roles throughout the province.

Band 3 HR Officer required on a temporary basis based in Antrim

Role: Band 3 HR Officer

Rate of Pay: £11.67ph

Location: Antrim

Hours: 37.5

Duration: 3 Months

Main duties/Responsibilities:

• Provide administrative support to the Human Resources Team.
• Provide HR administrative processes in a timely and consistent manner and in accordance with policies, procedures and employment law. These will include responding to basic queries, dealing with requests for information, data input, collection and reporting.
• Undertake processing activity on HRPTS to support the efficient and effective delivery of the HR Service.
• Assist in the collection and collation of relevant data to enable monitoring, analysis and reporting of HR information as required.
• Create and maintain HR files in accordance with appropriate guidance. This includes the safe storage, retrieval and disposal of files.
• Provide routine advice, guidance and assistance as required.
• Operate the HR Telephone Helpdesk Facility
• Communicate with all service users in an effective and courteous manner.
• Answer incoming calls to the HR Helpdesk, greeting callers, triaging calls, answering queries and transferring calls where appropriate.
• Provide guidance and advice to managers and staff on a range of Human Resource issues in a timely, accurate and professional manner adhering to legislation, policies and procedures.

Service Delivery

• Work as part of a team, which forms part of the overall Human Resources Function.
• Work to agreed timescales and ensure quality standards are maintained at all times.
• Adhere to relevant protocols and procedures.
• Assist in identifying areas for service improvement to continuously develop new ways of meeting the expectations of our service users.
• Assist in the delivery of a high level of service to internal and external applicants/employees.
• Participate as required in regular meetings within the HR service.
• Provide cover across the HR service as and when required and be flexible in approach to meet changing demands on the service.

Essential Criteria:

• 5 GCSE's (Grade A-C) to include English Language plus 1 year's administrative experience

OR

• NVQ level 2 in Administrative / Customer Service plus GCSE Grade (A-C) English Language plus 1 year's administrative experience

OR

• 2 years administrative experience.

AND

• Applicants must have 6 months experience using Microsoft Office e.g. Word, Excel or PowerPoint OR have a typing/word-processing qualification (equivalent qualifications considered).

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Christine Thompson will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.