Band 8a Snr Service Delivery Manager
Staffline Recruitment Ireland
Job description
Band 8a Senior Service Delivery Manager
Location: Franklin Street, Belfast
Pay Per Hour: £27.49
Working Hours: 37.5 hrs
JOB SUMMARY/MAIN PURPOSE:
Working in collaboration with the Deputy Head of HSCNI Payroll, the Senior Service Delivery Manager will be responsible for leading the day to day delivery of an effective, efficient and high-quality payroll service to HSCNI organisations by the Business Services Organisation (BSO).
MAIN DUTIES / RESPONSIBILITIES
· Day to day leadership of the Payroll delivery teams within their remit to ensure high levels of service in line with demanding timescales and targets, adhering to Service Level Agreements (SLAs); · Identifying and implementing areas for improvement within PSC; · Working collaboratively across PSC, BSO and wider HSCNI teams to build and maintain effective working relationships; · Line management of a large team to deliver the highest standards of service; · Promoting a positive culture within PSC through leading by example, demonstrating effective behaviours and developing staff engagement mechanisms across the whole team; · Supporting the Deputy Head of PSC in identifying key strategic priorities and risks; and · Deputise for the Deputy Head of PSC as required in representing the PSC and engaging with senior stakeholders across HSCNI. |
|
ESSENTIAL CRITERIA
A University Degree or relevant professional qualification in a Finance or Business-Related Discipline, and have worked for at least 3 years at Middle Management level* in a customer facing service delivery role within a Payroll or Finance based environment in the HSC and/or another major complex** organisation
OR
Have worked for at least 5 years at Middle Management level* in a customer facing service delivery role within a Payroll or Finance based environment in the HSC and/ or another major complex** organisation.
*Middle Management is defined as a post at a minimum of Band 6 or equivalent.
DESIRABLE CRITERIA
- Experience of working in a shared service / centralised delivery environment delivering sustained high levels of performance.
- Be CIPP (The Chartered Institute of Payroll Professionals) qualified or be willing to undertake CIPP qualification leading to chartered membership.
Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Organisation which will permit them to carry out the duties of the post.
If you are interested and available for this position, please upload your CV to the link or contact Kelly Cunningham at [email protected]
To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.
Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.
Starting your CV from scratch? Our AI powered CV builder makes the process easier than ever!
Create your CV
