Customer Service Specialist | Dublin 12

Customer Service Specialist

Location: Dublin 12
Job Type: Permanent / Hybrid / Full time
Salary: €32,000 - €35,000

About the Role

Are you an organised, customer-focused professional who enjoys building strong relationships and delivering excellent service?

We are seeking a proactive Customer Service Specialist to join a busy and growing team. This is an excellent opportunity for someone with a background in customer service, order processing or customer account management who thrives in a fast-paced environment.

You will play a key role in managing customer relationships, coordinating orders and deliveries, and ensuring customers receive an exceptional level of service from initial enquiry through to final delivery.

Key Responsibilities

• Build and maintain strong relationships with existing customers through regular communication, calls, emails and meetings.
• Act as a key point of contact for customer enquiries, quotations, orders and delivery updates.
• Manage customer orders and quotations, ensuring accuracy and timely processing.
• Monitor order progress and coordinate with internal departments to ensure customer requirements are met.
• Proactively follow up on outstanding orders, delivery issues and customer queries, ensuring timely resolution.
• Work closely with sales and account management colleagues to identify opportunities for additional products and services.
• Maintain accurate customer records and update CRM systems.
• Prepare and maintain customer reports as required.
• Liaise with purchasing, finance and warehouse teams to coordinate customer requirements.
• Identify opportunities to improve processes and enhance the overall customer experience.

What We're Looking For

• 2-3 years' experience in a customer service or customer support role.
• Experience within the laboratory, healthcare or a related industry would be an advantage.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and experience using CRM systems.
• Experience managing customer orders, quotations and product deliveries.
• Ability to prioritise competing demands and work effectively under pressure.
• A proactive, solutions-focused approach with the ability to work independently and as part of a team.

Why Apply?

• Opportunity to join an established and professional team.
• A varied role combining customer relationship management, order coordination and business support.
• The opportunity to develop product knowledge and build long-term customer relationships.
• A position where your contribution directly impacts customer satisfaction and business success.

Interested?

If you are passionate about customer service, enjoy problem-solving and have the organisational skills to keep things running smoothly, we'd love to hear from you.

To apply for this opportunity, please send an up to date version of your cv for immediate review to Laura Craughwell at Staffline Recruitment via the enclosed link.