Patch Manager

Patch Manager

Banbridge

Temporary

Duties:

• Carry out inspections of Housing Executive domestic and commercial properties, including pre and post repair completion, fire and flood damage to properties and at change of tenancy, in order to authorise the Housing Executive's Contractors to carry out necessary maintenance work and to provide a key quality assurance role
• Conduct inspections of Housing Executive properties to ensure that works have been done as ordered and to an acceptable standard and that payment for works can be authorised
• Carry out ad-hoc technical inspections in the local area, relevant to the Housing Executive, when required and refer to appropriate stakeholder(s) to undertake works that may be necessary. This may include specialist works referrals
• Authorise payments for works in line with cost and delegated authority limits
• Raise or authorise works to secure properties after instances of PSNI forced entry have been reported
• Work closely with Contractors and others to ensure works are complete, including administration of relevant paperwork and statutory approvals e.g. building control, in line with the key performance indicators set by the organisation. This will including updating systems
• Draw to the attention of the Contractor, in the first instance, any deficiencies in the delivery of an effective maintenance service in order that remedial action can be taken and subsequently to the Area Maintenance Manager where necessary
• Ensure high levels of customer satisfaction and provide information to tenants on the progress of works their homes, the timeframes for such works to be done and on other property and estate management matters
• Work closely with Customer Service Unit staff managing customer repair and inspection requests and queries, ensuring high quality and timely communication
• Manage rent accounts in a patch & income collection dashboards/reports
• Manage ASB in patch; attend internal/external meetings with colleagues & stakeholders.
• Assess transfer & housing applications; carry out site visits & work within published policy & guidelines; joint visits with trust representatives, community rep

Hours of work:

• Monday to Friday 0900-1700

Essential Criteria:

• 5+ years experience - at least 4 years working in social housing
• A trade background
• A level 3 qualification in a construction related trade
• Good communication skills
• High quality practical use of technical knowledge
• Effective team working
• Strong customer focus
• Timely and accurate record keeping

Rate of Pay:

• £16.90 per hour

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

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