Operations Coordinator

Operations Coordinator x 3

Lisburn

Temporary

Rate of Pay: £16.90 per hour

Hours of Work: casual hours to include evenings, weekends and public holidays

The Client: Local Public Sector body based in Lisburn, serving local residents.

The Role:

1. Assist the Operations Manager to devise employee rotas for Senior Recreation Assistants and Recreation Assistants in accordance with Council strategies, policies and budgets.
2. Ensure all employees comply with Normal Operating Procedures and Emergency Action Plan and support the operational programme of the facility.
3. Plan and prepare day to day work programmes and schedules for Senior Recreation Assistants and Recreation Assistants, for all other front of house staff and for contract cleaners in accordance with Centre programme requirements.
4. Assist the Operations Manager in scheduling leave for all facility staff in accordance with the requirements of the operational programme of the Centre, along with co-ordinating sufficient staffing levels.
5. Line manage and supervise allocated employees, ensuring consistent application and implementation of all Human Resources policies and procedures.
6. Assist the Operations Manager to create, design & implement procedures and work instructions, and develop sound working practices for operational staff.
7. Assist the Operations Manager in implementing robust procedures to maintain and control the inventory of equipment, furnishings, stock, etc., ensuring repair where necessary.
8. Assist the Operations Manager in liaising with the technical staff, external contractors & facility partners to ensure facilities and equipment are maintained to support the ongoing operation of the Centre and cause minimum disruption for customers.
9. Assist the Operations Manager in overseeing the cleaning function to include appropriate scheduling and documentation, production of cleaning schedules, method statements, contracted cleaner's documentation, etc. for all areas of the facility and grounds. Carry out regular checks to monitor the quality of cleaning and other work by both contracted workers and council employees.
10. Ensure that quality standards, work instructions and records in accordance with Quality Accreditation systems agreed by the Council are followed and maintained.
11. Assist the Operations Manager in monitoring income and expenditure for the facility against performance. Provide reports for the Operations Manager as required.
12. Assist the Operations Manager in working with partners, contractors and consultants to support development and effective, efficient and economic day to day operation of the centre.
13. Coordinate identified and approved training activities for Senior Recreation Assistants, Recreation Assistants, and Customer Sales Advisors in consultation with Human Resources. Oversee the training programme, its content and monitor the implementation of training programmes for those employees.
14. Help ensure that the very highest standards of health and safety for both customers and colleagues are maintained at all times, liaising with facility partners. Ensure that all relevant statutory health and safety requirements and Council health and safety policies, procedures and work instructions are adhered to at all times.
15. Liaise with officers in Leisure and Community Wellbeing and other Council Departments to support the effective, efficient and economic operation of the Centre in line with Council policies and procedures and maintain high standards of customer care throughout the facility.
16. Liaise with staff from other Council departments, facility partners, external contractors, consultants and customers regarding operational issues such as special events, bookings and operational issues.
17. Help ensure that Child Protection and Vulnerable Adult guidelines and Council policies are complied with in the operation of the services and activities of the facility, to help ensure a safe environment for both customers and work colleagues.
18. Ensure compliance with Council policies and procedures and operate within the highest standards of management and personal behaviour, which reflect the core values and behaviours of the organisation.
19. Promote equality of opportunity and access in service delivery and in the employment of staff through the mainstreaming of equality within the Council.
20. Ensure the provision of high standards of customer care across all the services provided by the Unit.
21. Promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council.
22. Develop and enhance working relationships with relevant partners and stakeholders to maximise corporate and community planning outcomes and to generate innovation in service delivery.

Essential Requirements:

• 2 A Levels grades A-C, NVQ Level 3 or equivalent
• Three years relevant supervisor experience in a leisure facility
• NOTE: where applicants do not hold the qualifications as outlined above, they must demonstrate a minimum of five years' experience in a leisure facility

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

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