Customer Service Advisor

Location: Holywood, Northern Ireland
Contract: Temporary, minimum 6-month assignment
Hours: 37 hours per week, Monday to Friday

We are currently recruiting for Customer Service Advisors to join a busy and customer-focused team on a temporary basis for a minimum of six months.

This is an excellent opportunity for individuals with previous contact centre or customer service experience who enjoy helping customers and delivering a high standard of service.

Key Responsibilities

• Handling customer enquiries via telephone and other communication channels
• Providing accurate information and resolving customer queries efficiently
• Delivering excellent customer service at all times
• Maintaining accurate records and updating internal systems
• Working collaboratively within a fast-paced team environment

Requirements

• Previous contact centre and/or customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• Good IT skills and experience using customer management systems
• Ability to manage a busy workload while maintaining a positive customer experience
• Based in Northern Ireland with full rights to work unrestricted in the United Kingdom

Working Hours

• 37 hours per week, onsite
• Monday to Friday
• Shifts are scheduled between 8:00am and 8:00pm (for example, 9:00am-5:00pm, 12:00pm-8:00pm) etc.

Please contact Ellen at Staffline for further details.