CSU Advisor (Customer Service )

Staffline are Hiring on behalf of the Northern Ireland Housing Executive

Job Title: CSU Advisor Post

Grade:B3

Location: 434 - 4th Floor Richmond Chambers

Department: North Regional Mgt Team

Reporting Unit: West CSU

Line Manager:

start Date: 22/06/2026 End Date: 22/09/2026

SCP: 7 Hourly Rate: 13.69

Weekly Hours: 37 Hours at Work: 8.30am to 5pm

Workdays: Mon - Fri Cover Reason: Covering Acting Up

IT Proficiency: Intermediate

Years Experience: 1-5 Years

Additional Requirements: Key Competencies * Customer Focus * Communication Skills * Problem Solving * Attention to Detail * Teamwork * Resilience and Adaptability Working Conditions * Office/contact centre-based environment * Requirement to handle a high volume of calls and customer interactions * Use of multiple IT systems simultaneously

Other Qualifications:

Professional Registration Requirements: Access NI: Yes (Basic) Holiday Entitlement: 23 days + 12 public holidays (B1-6)

Additional Information To provide a high-quality, customer-focused front-line service within the Customer Service Unit (CSU), acting as the first point of contact for tenants, applicants, and members of the public. The post holder will manage enquiries, resolve issues at first contact where possible, and ensure accurate referral to appropriate services in line with organisational procedures. Essential Criteria

* Experience of delivering customer service in a high-volume environment

* Strong communication and interpersonal skills

* Ability to manage multiple tasks and prioritise workload effectively

* Competence in using IT systems and maintaining accurate records

* Ability to work under pressure while maintaining quality standards Desirable Criteria

* Experience within housing, public sector, or contact centre environments

* Knowledge of housing services, repairs processes, or rent accounts

* Experience of case management or CRM system .

Please upload your cv to the above advertisement , For more information contact [email protected]

or call the Derry Branch on 02871 26 77 99