Customer Service Co-Ordinator

Job Title: Customer Service Co-ordinator

Location: Galway, Ireland (Office Based)
Job Type: Full-time
Sector: Manufacturing / B2B Environment

Job Overview

We are looking for a Customer Service Co-ordinator to join a busy manufacturing environment. In this role, you will act as a key link between customers and internal teams. You will help make sure orders are processed correctly, delivered on time, and any issues are solved quickly.

You will report to the Commercial Manager and work closely with departments such as production, warehouse, finance, quality, and sales.

Key Responsibilities

• Enter and manage customer orders using an ERP system

• Check and track orders to make sure they are processed on time

• Release job tickets to production based on customer needs

• Communicate with internal teams to ensure smooth order flow

• Support sales teams and customer account managers

• Handle the full order process from receipt to delivery

• Deal with customer queries, including pricing and invoices

• Check delivery details and fix any issues or mistakes

• Manage stock levels for key customers where needed

• Support service and efficiency targets within the business

Skills and Experience Required

• Experience in customer service, sales support, or order processing

• Experience in a manufacturing or B2B environment is an advantage

• Good communication skills, both written and spoken

• Strong computer skills, including Microsoft Office and order systems

• Close attention to detail and strong organisational skills

• Fast-paced environment with strong teamwork focus

For more information, please contact [email protected]