Customer Service Executive

This is a key role within the business, serving as the first point of contact for all customer enquiries and delivering exceptional service at every interaction. You will play a crucial part in enhancing the customer experience by efficiently resolving issues, responding to queries, and ensuring each customer feels valued and supported.

This position is ideal for a customer service-focused professional who thrives in a fast-paced environment and is passionate about problem-solving, communication, and maintaining high standards of service.

Main Responsibilties:

• Provide excellent customer service in a friendly, efficient manner, both in-person and over the phone.
• Effectively address customer complaints, ensuring timely resolution and follow-up.
• Provide detailed and accurate product information regarding products and services.
• Collaborate with cross-functional teams to ensure overall customer satisfaction.
• Provide administrative support, maintianing records, handling customer inquiries and supporting events when needed.

Skills & Qualifications:

• Must have a minimum of 1-2 years experience in a busy customer service environment
• High school diploma or equivalent
• Excellent problem-solving and communication skills
• Proficient using basic office software and IT packages

Applicants must be based in Northern Ireland and have full rights to work unrestricted in the United Kingdom.

Please contact Ellen at Staffline should you have any queries.