Control Room Operator 8-4

Control Room Operator - Monday to Friday

Location: Lurgan, County Armagh
Pay Rate: £13.45 per hour
Working Hours: Monday to Friday, 8:00am-4:00pm
Contract: Full-time

Benefits

• £13.45 per hour
• Holiday pay
• Monday-to-Friday day shifts
• Overtime opportunities
• Free on-site parking
• Training and career progression opportunities
• Employee discounts and wellbeing support

About the Role

Staffline Recruitment Ireland is recruiting a Control Room Operator to join Mitie's monitoring team in Lurgan.

The Control Room Operator will be responsible for monitoring alarms, responding to incidents and managing incoming and outgoing calls from clients and Mitie branches across the UK.

Using specialist monitoring software, you will ensure incidents are handled promptly, accurately and in line with required procedures and compliance standards.

This role would suit someone with previous customer service, call centre, retail, security or alarm-monitoring experience who is comfortable working in a busy and fast-paced environment.

Key Responsibilities

• Monitor life-safety and property alarms and respond appropriately
• Contact emergency services when required
• Manage incoming and outgoing telephone calls
• Communicate professionally with clients and Mitie branches
• Use specialist software to monitor incidents and maintain accurate records
• Follow established incident reporting and monitoring procedures
• Ensure required compliance standards are met
• Meet assigned performance targets and KPIs
• Keep up to date with system changes and procedures
• Follow all health and safety policies
• Complete additional duties when reasonably requested

Essential Requirements

• Excellent communication and interpersonal skills
• Strong telephone manner and customer service skills
• Ability to remain calm and professional when responding to incidents
• Ability to work independently and as part of a team
• Strong organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Good working knowledge of Microsoft Office
• Professional, reliable and committed approach to work
• Willingness to learn and develop
• Five-year checkable employment history
• Ability to successfully complete the required PSNI and industry-standard screening checks

Apply Today

Apply now for the Control Room Operator position in Lurgan.

Please ensure your application includes a complete and accurate employment history, as applicants must be able to provide a five-year checkable history and successfully complete the required security screening process.